Pet Cuter review for Yotpo Email Marketing & SMS

Dec. 9, 2019

It seems the tool had some bugs. - Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake). - Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result. I tried to contact with their supporter, but no response (maybe different timezone). I spent more times for this tool, but didn't get good results as my expectation. I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue. Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that. Thank Chris from Bump so much for your help. We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.