NuvèLuxx Raw review for Yotpo Email Marketing & SMS
April 12, 2020
I would have given more stars but it seems that customer service doesn’t reply back. I surly understand the epidemic that’s going on but it wasn’t a problem with communication until after I was told about me receiving my refund from a miscalculated charge. I’ll say it’s been more than a week since our last communication where I was told about a refund only to not hear from them again. With the attempt to email them twice since then. I would have love to just kept this situation through email but this seems the only way to actually get someone to respond.
Hello and thank you for reaching out. It seems that you had a bad experience with our app, for which we apologize. It seems that there was an issue with the payments. From what we understood, there was a delay on Shopify's side in regards to your case. Unfortunately, there is not much we can do about this, because all payment requests are managed by Shopify - we can send payments to you, but it is up to Shopify and their payment schedules on when those payments will be received by you. Stay safe!
