The Waist Experts review for Yotpo Email Marketing & SMS
May 24, 2020
I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!
Hello and thank you for your feedback. We took care of the refund for you. Just to throw a bit more light on the case, there was a hiccup and a support member who was working on your case was investigating the issue you were describing hence the 20 mins to respond to your message. Definitely something that could have been communicated better. As far as the attribution goes we've recovered 78 orders while you were using our software. The % of recovery is in thousands and definitely much higher than disclosed here.
