SaltWater Brewery review for Yotpo Email Marketing & SMS
June 25, 2020
Poor customer Service.... App sent 3 texts in error and charged me 3 times t $90 a piece! They acted like it wasn't their fault......i wish i had a screen recording.... use another SMS app
Hi there and thank you for your feedback! Stoyan here from the SMSBump team. I am sorry to hear that you had such an experience with our app. From what I understood, a campaign was scheduled more than once, and this is what led to the issue that you are reporting. A member of our team will contact you to resolve this for you. We will be happy to help and also provide you with more information on how our product works and how you can benefit the most. EDIT: From what I understood, our support team has reached out, talked with you about the issues you had, and they were resolved. However, we did not receive a reply since then. Is there something else we can help you with? EDIT 2: We've tried to reach the customer more than once to ensure everything is working as expected, however, we don't have a response as of July 2nd. EDIT (17th AUG): We are still waiting for feedback from the merchant.
