Knife Depot review for Yotpo Email Marketing & SMS
July 19, 2020
Terrible app, it also kept charging me when I tried to turn it off! I have reached out to customer service multiple times without response!
Hello there! Stoyan here from the SMSBump team. I am sorry to hear you didn't have a more positive experience. We checked your case, and it seems that you were automatically charged mainly because you left the Auto Recharge option active on your profile. We've contacted you a couple of times to show you how you can disable it. We even disabled it manually on our side, so you don't get charged additionally. In addition, we've contacted you so you can get a refund on the money that was not used. However, as of now, we've not received a response. We look forward to resolving all your issues and if you are willing to continue working with us, we will be happy to show you how yo can get the most of our app. Regards, Stoyan from the SMSBump team. EDIT (4th AUG): We've contacted the customer and explained the situation, we are waiting for feedback from them. EDIT (17th AUG): We are still waiting for feedback from the merchant.
