Deliciously Fit review for Yotpo Email Marketing & SMS
July 29, 2020
Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over. Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app. However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns. I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team. Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance. I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.
EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine. I hope those adjustments will help you get the most of our product! --- EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have. ---- Original reply: Hello there, Stoyan here from the SMSBump team. I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump. I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply. Thanks!
