ClearCleaner™ review for Yotpo Email Marketing & SMS
Aug. 10, 2020
Experiencing the same problem with 19mileStore. Slow customer supports. Can't start my business waiting for their support! Fvck. Damn it.
Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was resolved within the same day it was reported. As I explained in the other similar review, there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours and since then there are no issues in this functionality. Now that part of the system is greatly improved and this should not happen again. As for the slow support - usually we are pretty quick to reply, however, as you can imagine, we had a lot of requests on that day and we were a bit overwhelmed. I can see that the app is not uninstalled, so you should still be using it. If you do have any questions, feel free to reach out to us ✌️ UPDATE AUG 21st: We are still waiting for a feedback from the client.