The Bougie Brand review for Yotpo Email Marketing & SMS
Aug. 23, 2022
This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid the headache from SMS Bump. UPDATE: I just want to make sure that people know that in addition to the app being useless, the creators are dishonest. The response to this review says that they can already see someone has reached out to me since leaving this review regarding my issues??? NO ONE from this app has sent me a single message since I left this review. They must just automatically say that in all review responses to save face in front of other Shopify users. No integrity at all.
Hello, Thank you for reaching out. I sincerely apologize for any trouble you are experiencing. We are more than happy to assist you! I can see that one of our team members has reached out recently to help further resolve this for you. We look forward to being in touch. Kind regards, Customer Care SMSBump ----------------------------------------- UPDATE: Hello, After multiple attempts of reaching out, unfortunately, we were unable to get in touch with this user to further assist with the issue described. It seems they are not responding to our outreaches. However, we would love to further assist with their account and we welcome them to reach back upon our attempts to follow up. Kind Regards SMSBump Support Team
