Vagance România review for Yotpo Email Marketing & SMS
Aug. 28, 2022
Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.
Hello, Thank you for reaching out. After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue. After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results. Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings. We hope that you will keep using our app to send text messages and continue seeing great results. Please let us know if there is anything further we can help assist with. Kind Regards, Yotpo SMSBump Customer Care
