Hour X Hour Bath Co review for Yotpo Email Marketing & SMS

Oct. 10, 2022

I have been locked out of my accounts of MONTHS and it is still not resolved. I have escalated this to Shopify support after not hearing back from SMSBump for weeks. Now that Shopify Support is involved, they have replied to my messages. Yet, I am still locked out of my account. They reply so they aren't in danger of being kicked off of the platform due to Shopify's TOS but they don't fix the issue. I am going to continue reporting them to Shopify everyday until they fix this issue. This is freaking ridiculous. I wrote them in September and they didn't get back to me until nearly October. I hate this app, I'll be uninstalling and finding a different one. They replied to my emails weeks later saying "sorry we took so long, this slipped through the cracks". Absolutely infuriating and unprofessional.