Vaya Island review for Yotpo Email Marketing & SMS

April 13, 2023

UPDATE: Thousands of subscribers vanished overnight for no reason. Tried contacting support and haven't gotten back. We are now trying to recover our subscribers. DO NOT USE THIS APP. We were overcharged $80 on our last billing cycle. When we brought up the fact all bills had been paid for for October (we sent the attachment from Shopify ) in which they claim the fees were for "usage fees" they ignored it. We also sent an attachment via email of a member of there team via chat acknowledging they made an error. We have not received a refund yet. We also attached our payments from October. We purchased a $200 credit in October on the 15th. The "4 Usage Fees" make no sense. We want a refund asap on this overcharge.