Snap: B2B Wholesale Pricing

Trouble getting it to work

The app was difficult to set up. The registration form didn’t display correctly, appearing below the footer, with no options to adjust its placement. It also installs code into your theme without providing any way to remove it. We use the latest version of Dawn, the free Shopify theme so claims to be compatible. When registering a B2B account, no confirmation email was received. We later discovered it had gone straight to the spam/junk folder, which is far from ideal. There’s also no option to send emails from your own domain, which would help prevent this. On top of that, we couldn’t log into the B2B account at all, as it kept rejecting the correct user credentials. Support is only available via email, not live chat, which made resolving these issues even harder. Fortunately, we had backed up our theme before installing, so we were able to revert once we uninstalled. Overall, the app feels like a quick workaround to add B2B functionality without upgrading to Shopify Plus, but in practice, it’s unreliable and poorly executed.

Seems to work pretty well... BUT... If you are going to change your pricing structure maybe give a heads up to your users so it doesn't mess up their website without being given the opportunity to upgrade. Spent the entire morning trying to figure out why our customers weren't seeing their discounted pricing only to find out that Snap changed thing and deactivate our account until we paid more. Which we would have done if we were given a heads up beforehand,