Snapchat Ads

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Useless app and customer service.

1 star is a lot for this app. it will work good in the very beggining. then you will get charged for deleted or paused ads. lets not talk about costumer service they either dont know what they are doing or they simply dont want to help. also, there is an ad that i created and they decided to stop saying it reached the budget which is clearly did not i can see the number of clicks on shopify its nowhere near the numbers they showed me. this app is a mess it designed to suck your money with nothing in return. i forgot to mention the terrible algorithm . they will literally show your ad to everyone except for people who really want to see your ad no matter how many times you try to edit your information

Seite aktualisiert und man kann die App nicht einrichten.

this app crashes alot and it was not enabling tme to run my black friday campaign

this is the worst ever service i have ever had i deleted the ad campiagn and i am still being charged daily without any conversion NEVER USE IT

Horrendous customer support. I started up some ads and was instantly locked out of my account. Ive been getting charged for ads for over a month. $156. Customer support has been terrible back and forth with automation. There is literally no resolution to my problem and they cant remove my payment method. Oh but they sent me a screenshot saying that their conversions showed I had 2,000 clicks. I have google analytics, google tags, and obviously shopify analytics and I can literally see how much traffic I get from snapchat ads. It is nowhere near this number. I would be very careful about this sketchy ad program.

can't connect it to Shopify

non serve a nulla per incrementare le vendite

Very hard to use, lots of the ads are rejected with no real reason, and lots of technical issues, meta is much better in managing their ads.

Horrible experience no proper support from the Snapchat team Simply closing the chat boat and no replay for mails

I would provide -5 start if its available. Very poor, disappointing customer support . If they don't want to support the platform why have they created this. Just to steal money, waste others time. Even after 2months and multiple support requests they haven't responded properly to our Shop button request. Support person said they can't even follow up /escalate or provide ETA or do anything else on our requests. They haven't approved or denied it. Even the ads are not bringing any conversions just burning the budget. Not recommended at all.

Is not working. Besides, I should be able to select the products or collections I want to advertise. It doesn't make sense promoting everything in my store

its better but not applicable most of the countries. It should give access to all countries. Secondly I found it bit expensive ad marketing.

snapchat STOLEN $100 FROM MY ACCOUNT Not sure what's going on at all. I tried to start an ad. I created an "Activity". I've got an email from Snap Team that my "ads have been approved", but it said on Shopify that my ads was in "review". Then withdrawn from my account began. One by one. Money was withdrawn from my PayPal account by Snap Group Limited for total cost $100 USD. I deleted a snap app and even after that they continue to charged my PayPal account. I tried to contact Shopify support and they created a refund case. Then snapchat sent me a message, that they can't find my email and that they closed a case without refund. I CONTACTED SHOPIFY SUPPORT THE SECOND TIME AND THE SITUATION WAS THE SAME. snapchat JUST STOLE MY MONEY FROM MY ACCOUNT AND DOESN'T REPLY TO MESSAGES. I have no idea what to do. I don't recommend to have business with frauds. STAY AWAY!

Very Crazy Very crazy. They are not transparent. you never know how much and for what you pay. as i installed there app. they just started to cut mony cut mony. However after one day paying too much money i decided to delet there app but they still cut my money. a very crazy company Never again

marketing activities can not be deleted. no response from their support team. disappointing experience

don't waste your time on this we have decided to remove the app from shopify and close this account our impression is that your advertising techniques are fishy Charges are changing without our permission you claim minimum of 5 dollars you don't allow it to save you change it to 50 when we try from shopify it says minimum for the same thing is 20 per day yet it still forces 50 an organization that uses these type of practices is not honest - we don't want anything to do with it we also think that if it had any real marketing value it will not have resorted to these kind of methods