Snapchat Ads
Snapchat Ads for Shopify | Grow your business with Shoppable
Rating
4.7
feedback
3,444
chart
#649
All reviews
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Oct. 15, 2023
Customer support is worst, no reason they reject your ads and you cannot run ads. Waste your time raising complaints and no one replies except bots. Dont waste Your time with this!
Oct. 8, 2023
Anyone who is doing snap ads are wasting money lads. I have scaled multiple brands above 100k using facebook and tiktok. Just wanted to try using Snap ads because they were advertising everywhere. They are useless. I am also making a youtube video to show why they are the worst and show my 300k subscribers.
July 29, 2023
The actual UI is alright. However, they spent and took money on a campaign which was turned off and caused me to lose money. The customer service is useless, they can just send articles, which aren't relevant to your issue.
June 13, 2023
I won't be using snapchat ads again! I did as the promotion required spent $25 on a campaign that I created via shopify and i was supposed to get a $100 ad credit. after my initial campaign ended i waited a week because that's how long it said it would take for the credit to be applied but it never came after I contacted snapchat ad support they tried to weasel out of the promotion by saying I didn't follow the requirements which I know i did and refuse to honor the promotion. so be it your refusal to honor $100 credit cost you potential hundreds more in future ad spend I'll use my marketing budget on the other sales channels!
June 8, 2023
I have submitted a request regarding a problem in my business manager and no answer to this day. I paid and had no return on investment because i could not run my ads any longer. It is very disappointing because i worked very hard to get my ads running and my business is now on pause and impossible to know why..
June 2, 2023
This app dose not work don't waste your time downloading it!........................................
April 24, 2023
not working on chrome. I want to run snap ads on my shopify store so i downloaded the app. Tried making an account and it just keeps refreshing when i input my Snap account information. So i went on Snap Ads website and the same issue occured. I cleared chrome cache , cookies, relaunched chrome. Tried from incognito, none of it worked. I went on different browser and it started working/
April 12, 2023
Never tell me why it violates the advertising policy Always says I violate their policy ,but never tell me the details , what kind of ad I can show , I made the ads picture totally the same with the sample but they still says I cant use my ads
April 11, 2023
Very hard to use, lots of the ads are rejected with no real reason, and lots of technical issues, meta is much better in managing their ads.
Feb. 5, 2023
Apparently, you don't read any of my emails and you just assume things and reply, I won't read any articles as I know before opening the link that I did what was in the article. Also, the app was working before fine so it's not about installation. I provided you with a screenshot and It's clearly a problem with your app as there are many users facing the same problem, check the link below https://community.shopify.com/c/shopify-apps/snapchat-ads-not-working/td-p/1765242 Anyways, I deleted the app and deleted Snapchat accounts and I stopped running ads on the platform, I think your customer service is slow and you just keep sending links and articles to the user in hope that will fix the problem that you don't know how to solve. Thank you for frustrating me and wasting my time!
Aug. 28, 2022
I used it for my website. It says on snapchat ads it made more swipes but on my Shopify website i see less swipes than on snapchat ads
Aug. 11, 2022
It looks easy enough, however, every ad you try to run kicks back as a "Violation" of something .. but they do not tell you what said "violation" of the ad policy is. Once you read the policy, you still cant tell what the problem is, or how you are suppose to fix it. Seven thumbs down..
June 29, 2022
Worst Customer service ever. They never replied my messages. My ads got rejected and I tried to change the creative and everything I know but no changes. I sent them message since last month and they haven't replied me. The only thing I regretted was the time I wasted learning how to run Snapchat Ads
April 28, 2022
Horrible experience no proper support from the Snapchat team Simply closing the chat boat and no replay for mails
April 19, 2022
I would provide -5 start if its available. Very poor, disappointing customer support . If they don't want to support the platform why have they created this. Just to steal money, waste others time. Even after 2months and multiple support requests they haven't responded properly to our Shop button request. Support person said they can't even follow up /escalate or provide ETA or do anything else on our requests. They haven't approved or denied it. Even the ads are not bringing any conversions just burning the budget. Not recommended at all.
April 2, 2022
J'ai utilisé cette application -qui est cher- comparé à google ads et FB ads, sans résultat alors que leurs concurrents en apportent. Trois mois plus tard on me prélève 1 € alors qu'il n'y avait plus aucune campagne en cours pour "vérification". A fuir.
March 4, 2022
Is not working. Besides, I should be able to select the products or collections I want to advertise. It doesn't make sense promoting everything in my store