SS ‑ Social Media Auto Post AI
The reviews are overwhelmingly positive, with many users praising the app for making social media posting fast, easy, and automated. Common benefits mentioned include seamless Shopify integration, AI-generated posts and reels, time savings, useful templates, multi-account support, and strong results such as increased followers, views, and consistent posting. Customer support is also frequently highlighted as a major strength, with several reviewers describing the team as responsive, helpful, proactive, and willing to troubleshoot issues quickly. The negative feedback is much smaller in volume but important. A few users reported poor or delayed support responses, setup complexity, difficulty using certain features like reels, billing concerns after uninstalling, and frustration with trial/subscription confusion. There are also a couple of serious complaints about support practices, including requests to change or remove reviews in exchange for refunds and one report of the app being uninstalled/canceled by the company. Overall, the app is seen as powerful and valuable, but some users experienced reliability, usability, and customer-service issues.
Review RSS feed
Thank you for the five stars. If there's anything you'd like your posts for Simply Devine Gifts and Decor to do differently, message us from the chat in the app and we'll help.
Great app. I use the automations and absolutely love it. Always a quick response. If there are any issues they are quickly resolved. Highly recommend.
Thank you for the five stars, and for three months with us. If there's anything you'd like your posts to do for Forever a Flower Girl, message us from the chat in the app and we'll take a look.
If you like apps that won't reply to support questions then this is the app for you! Don't waste your money. UPDATE: I originally left this review because I contacted support twice and never received a response in my inbox or spam folder. After posting my review, the company contacted me and provided screenshots showing that they had actually responded to my support requests through their support system. For some reason, those responses were never delivered to me. Based on that information, I was prepared to update my original review because it appeared to be an email delivery issue rather than support simply ignoring my requests. The company then apologized and offered me a full refund for my last month. However, in a subsequent email, I was told that the representative needed to show their manager that my review had either been removed or updated to 5 stars, and that they would ensure my refund was “processed on priority.” I am uncomfortable being asked to remove a review or change it specifically to 5 stars in connection with the processing of a refund. I was willing to revise my review based on the new information they provided, but I believe a customer should be free to leave an honest rating based on their complete experience. I have therefore updated this review to include the full circumstances so that other customers can make their own decision.
We’re genuinely sorry you had this experience. We never wanted you to feel that your support requests were being ignored. For clarity, you first contacted us on August 26, and we replied within 3 hours. You contacted us again on August 27, and we replied within 20 minutes. Both replies were successfully sent, and we shared the delivery records with you. Unfortunately, they didn’t reach your inbox, so we also tried calling, left a voicemail, and contacted another email listed on your website. We’re sorry this communication issue happened. Now regarding the refund, it was never offered in exchange for changing or removing your review. We offered it because we wanted to make things right and asked if there was anything about the app you were unhappy with. At that point, you had automations run that published 63 posts across different social media platforms in around 20 days including maximum usage of AI caption credits, but we hadn’t received any specific concern about the app itself for the refund. The original support issue had been resolved by us providing you proof of email delivery, but the review discussion continued around the refund. The refund was never the condition. We simply wanted to understand your experience and make things right.
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