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If you like apps that won't reply to support questions then this is the app for you! Don't waste your money. UPDATE: I originally left this review because I contacted support twice and never received a response in my inbox or spam folder. After posting my review, the company contacted me and provided screenshots showing that they had actually responded to my support requests through their support system. For some reason, those responses were never delivered to me. Based on that information, I was prepared to update my original review because it appeared to be an email delivery issue rather than support simply ignoring my requests. The company then apologized and offered me a full refund for my last month. However, in a subsequent email, I was told that the representative needed to show their manager that my review had either been removed or updated to 5 stars, and that they would ensure my refund was “processed on priority.” I am uncomfortable being asked to remove a review or change it specifically to 5 stars in connection with the processing of a refund. I was willing to revise my review based on the new information they provided, but I believe a customer should be free to leave an honest rating based on their complete experience. I have therefore updated this review to include the full circumstances so that other customers can make their own decision.
We’re genuinely sorry you had this experience. We never wanted you to feel that your support requests were being ignored. For clarity, you first contacted us on August 26, and we replied within 3 hours. You contacted us again on August 27, and we replied within 20 minutes. Both replies were successfully sent, and we shared the delivery records with you. Unfortunately, they didn’t reach your inbox, so we also tried calling, left a voicemail, and contacted another email listed on your website. We’re sorry this communication issue happened. Now regarding the refund, it was never offered in exchange for changing or removing your review. We offered it because we wanted to make things right and asked if there was anything about the app you were unhappy with. At that point, you had automations run that published 63 posts across different social media platforms in around 20 days including maximum usage of AI caption credits, but we hadn’t received any specific concern about the app itself for the refund. The original support issue had been resolved by us providing you proof of email delivery, but the review discussion continued around the refund. The refund was never the condition. We simply wanted to understand your experience and make things right.
This is a trully garbage app.
We’re sorry to hear that you had a disappointing experience. We couldn’t find any specific issue reported from your side, and from our end, it looks like the app was posting to your Instagram while it was installed. We’ve also tried reaching out via email but haven’t heard back. If you’re open to it, we’d love the chance to understand what went wrong and see if we can make it right. Thanks for trying our app.
Support is never online. Worked great for awhile and it stopped working for no known reason. I contacted support and they fixed the issue after a couple of days which is reasonable enough time. However They asked me to modify my review and I was happy to after the solution was fixed but the holiday and I was ill kept me from doing so. I went today and I noticed that the app was uninstalled from my shop in which I did not uninstall. I go into my shop logs and it was uninstall and canceled by them since I had to grant them access to my store. This is not how you treat customers.
Sorry to hear you had a bad experience. That’s not the experience we aim to provide. Our support hours are 9 AM to 5 PM, Monday to Friday, and we've consistently responded to your queries within a few minutes. We also reached out to you via Instagram DM to assist further. If you still feel we’re the right fit for your needs, please reply to our emails so we can help resolve this for you. Wishing Blue Ridge Whispers Team in United States continued success in business!
I found it challenging to use. Even after upgrading, I could not figure out how to create reels. The below print says a 7-day free trial, but the subscription says 3. It feels like a bait-and-switch. Will try something else.
Hello John and Team, We reviewed your case and wanted to share a few details. Our app was installed on the store for about 28 minutes and you reached out with a specific question —our team replied within 3 hours with a detailed response. Our team also noticed community awareness work you’re doing and, as a small gesture, offered a paid feature at no cost (before the review). After seeing your review, we sent a helpdesk article to guide you on creating Reel videos—something we weren’t aware was unclear earlier. Regarding the trial, we’ve been offering a 3-day free trial since April 1st. Since you installed the app after that date, your account is on the updated plan and you seeing 3-days free trial. We’ve also shared more details about this in our email. We noticed our emails have been read by your team but haven’t heard back. If you’re still open to it, we’d be happy to assist you further—just reply to our email.
Just downloaded and it's been saying 502 Bad Gateway all day
Thank you for your feedback. We apologize for the inconvenience. Please know we've reached out via email to resolve this issue swiftly. This seems to be an isolated incident, however we're committed to ensuring all our customers receive the support they need. Your understanding and cooperation is greatly appreciated as we work to offer seamless experience for all our customers.
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