Pink Julep Boutique review for SoldLive: FB & IG Live Selling
Aug. 18, 2023
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and Joy had responded to every single email you sent within 24 hours. She pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays She asked for screenshots since she was trying to understand the issue you were seeing. But you did not let her help you. Zoom calls are not available on the $50/month plan you were on. But I offered you one anyway, and you did not respond. I followed up with my offer to talk over zoom, but you did not respond to that either. It seems like you insist on a phone call, but we simply do not offer phone support even on our $500/month plan. We have decided to ban your store from installing SoldLive in the future since we cannot meet your expectations of phone support. I'm sorry we were not a good fit for you.
