Pink Julep Boutique review for SoldLive: FB & IG Live Selling
Aug. 18, 2023
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and our customer support team had responded to every single email you sent within 24 hours. They pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays They asked for screenshots since they were trying to understand the issue you were seeing. But you did not let them help you. Zoom calls are not available on the grandfathered $50/month plan you were on. But I offered you one anyway, and you did not respond. I proactively followed up with my offer to help over zoom and explained that we do not give out our personal phone numbers. But you did not respond to that either. Instead you chose to write a 1-star review It looks like your business has been banned from Facebook and Instagram. Regardless, your email address and store are not allowed to install SoldLive in the future.
Easily enable live shopping on Facebook or Instagram Lives