Rochester | Real Deals review for SoldLive: FB & IG Live Selling
March 24, 2024
Overall, my experience has been good. Easy for the customers, like the scanning the item option, and it shows up on the overlay. The main issue I continue to have is certain customers on certain live sales will comment the correct number, and never receive a facebook message to check out. The next live sale it will work for them, and not other customers. Trying to trouble shoot this problem with no solution, which has constituted in a loss of some sales. Hoping the problem gets fixed, because I do like the ease of this app.
Thanks for your review. We were unaware you had any issues (you've made 3000 live sale orders with SoldLive since you started using SoldLive in 2022) The issue you are describing can only happen if the shopper mistyped the number. But we will investigate if you don't believe it was user error. You can email [email protected] with the URL of the comment. To find the URL, right-click on the timestamp of the comment (not the post) And then copy/paste the URL. We'll be sure to take a look as soon as you send us the URL
