Mellow Monkey review for SoldLive: FB & IG Live Selling

April 9, 2021

UPDATE 4/9/21: We were privileged to be a part of their BETA program for overlays and just did a live shopping broadcast last night using their new, very easy to use overlay functionality from our phone. Previously we were streaming through OBS with hi-res webcam (if you don't know what that is, it's not important), but not only is it so much easier using a smart phone, but we no longer struggle with the focus issues of a webcam. So-- if you're a retailer and not doing live shopping events, you really need to explore this great alternative sales channel that will add a new revenue stream that is too valuable to pass up. We just jumped in and we've been building a loyal audience with our weekly broadcasts. What we've found is not only are customers enjoying purchasing during the broadcasts, many customers become aware of the store by virtue of the fact that we do these broadcasts. Keeping your customers engaged is so important and this is just one more GREAT way to do that. Oh- and Joe/Lars have been absolutely awesome in both answering questions and being immediately responsive when needed. Love love love this tool! You will too! We just did our first FB Live event using this app and it went surprisingly well. We've considered Comment Sold as many of our retail colleagues have decided to use. As we are a Shopify store (both web and POS), sending customers to another platform as Comment Sold was not something we wanted to do. That's what's great about this app - it keeps everyone in the same ecosystem. From the customer side, it seems everything went smoothly. On our side, we had full transparency into carts as they were being built. What we discovered was that we could edit draft carts for the few customers who had problems (wrong variant, missing a product that wanted, etc.) The reminder messages to customers appears to have been effective as we only had one customer not follow through with checkout. Sold.as FB's fee is reasonable compared to Comment Sold and I've found their support to be very responsive and helpful. Mellow Monkey fully recommends this app to anyone looking to manage orders on Facebook Live. If you're not already doing FB Live shopping sessions, you're missing out on a nice revenue stream to complement your B&M and/or web business. Just jump in and give it a try! We did!