Pretty Little Things review for SoldLive: FB & IG Live Selling
April 29, 2023
I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced while using our app, and we appreciate your support over the past 18 months. We understand that the removal of features under beta testing without proper communication may have caused confusion and disappointment. We apologize for this oversight and will ensure that we improve our communication with our users in the future. Our goal is to provide the best possible experience for all our customers, and we are continuously working to enhance our app and its features. Regarding the communication issues you mentioned, we are truly sorry if you felt that your concerns were not addressed promptly or professionally. We take all feedback seriously and strive to provide exceptional customer service. We will review our support processes to identify areas for improvement and ensure that our customers receive the assistance they need in a timely manner. Once again, we apologize for any inconvenience you have experienced and appreciate your feedback as it helps us grow and improve. Thank you for your understanding, and we wish you the best in your future endeavors.
