Bombshell Bling Accessories LLC review for SoldLive: FB & IG Live Selling
April 29, 2023
I loved this app when it was first presented to me, but quickly learned it wasn’t what was marketed to me. I felt used for information to make this like a larger app C.S. Developer was super helpful at first, but his attitude was condescending and we were told our problems and questions were too much to handle. I prefer to invoice manually now vs being put down like that.
We appreciate all feedback, whether positive or negative, as it helps us to improve and provide better service to our customers. We understand your frustrations with our support team and we apologize for any inconvenience caused. We take our customers' feedback seriously and have implemented measures to improve our support services. Regarding your comment about feeling used for information, please know that we take our customers' privacy very seriously and only collect data that is necessary to improve our app's performance and user experience. We would never use your information in any way that is not explicitly stated in our privacy policy. We would also like to address your previous interactions with our support team. We strive to provide excellent support to all of our customers, but we also need to ensure that we can manage the volume of requests we receive, especially during busy periods. We apologize if our response times did not meet your expectations. However, we needed to set appropriate boundaries to ensure that all of our customers are treated equally. For example, the founder does not respond to DM's from customers on his personal Facebook account. Once again, we apologize for any inconvenience you may have experienced and appreciate your feedback. If there is anything we can do to address your concerns, please don't hesitate to email support and we can connect you directly to the founder for a zoom call.
