soona ‑ Content For Commerce
virtual product photo studio
Rating
5.0
feedback
22
chart
#419
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
32%
-
Less than a year
45%
-
More than a year
18%
Reviews Summary
The reviews for the Soona app on Shopify are overwhelmingly positive, with customers praising the customer service, quality of photos, ease of communication, and the overall experience. Many users highlighted the professionalism and creativity of the Soona team, as well as the convenience of the service in creating high-quality images for their products. The ability to communicate with the team during the shoot, the quick turnaround time for edited photos, and the affordability of the service were also mentioned as major positives. However, there was one negative review that criticized the subpar photography quality and poor customer service experience, highlighting a lack of understanding of the product and dissatisfaction with the handling of returned merchandise.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 18, 2024
Maddie with the Customer success team at soona was amazing! We would have cancelled all our shoots if it had not been for her assisting to ensure we understand the platform and went above and beyond for scheduling and followup. This is how a company gets recurring business and learns when scaling. Maddie really cared and wants to take the bad initial experience we had and make it better for us and future customers. She also let us know about other useful soona products that we will for using in the future. Additionally, the photographer Jazmin was fantastic! She and our stylist went above and beyond to capture the look and feel of the brand to produce amazing content for every product and persona sceranio. And, the models. I've never seen a happy baby for 2 hours let alone a happy baby taking photos. Thank you team at Soona MSP and support for making this shoot possible, This will help us launch our brand and get out in the world with professional quality images to reflect the high quality product.
April 10, 2024
Although chat and text are nice, I think it's still helpful to have a phone contact. Otherwise everything has worked out nice.
Feb. 14, 2024
Soona is A 1 and they set you up to win. They have a wealth of information and technological tools to improve how you market and promote your products and they have great intergration tool for platforms like shopify, amazon, and canva-to name a few.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more