soona ‑ Content For Commerce
virtual product photo studio
Rating
4.7
feedback
27
chart
#444
All reviews
Rating Breakdown
Review RSS Feed
Oct. 3, 2024
The platform is easy to use and navigate and includes reminders. I just completed my first shoot with Soona and am very pleased - friendly and responsive photographer you can collaborate with in real-time. We are happy with our photos.
Aug. 13, 2024
The whole process of the shot was smooth and easy to follow. The integration with Shopify made it easy to do the payment after checkout.
May 18, 2024
Maddie with the Customer success team at soona was amazing! We would have cancelled all our shoots if it had not been for her assisting to ensure we understand the platform and went above and beyond for scheduling and followup. This is how a company gets recurring business and learns when scaling. Maddie really cared and wants to take the bad initial experience we had and make it better for us and future customers. She also let us know about other useful soona products that we will for using in the future. Additionally, the photographer Jazmin was fantastic! She and our stylist went above and beyond to capture the look and feel of the brand to produce amazing content for every product and persona sceranio. And, the models. I've never seen a happy baby for 2 hours let alone a happy baby taking photos. Thank you team at Soona MSP and support for making this shoot possible, This will help us launch our brand and get out in the world with professional quality images to reflect the high quality product.
April 10, 2024
Although chat and text are nice, I think it's still helpful to have a phone contact. Otherwise everything has worked out nice.
Feb. 14, 2024
Soona is A 1 and they set you up to win. They have a wealth of information and technological tools to improve how you market and promote your products and they have great intergration tool for platforms like shopify, amazon, and canva-to name a few.
Feb. 7, 2024
Soona is proving to be a quality partner. They are reliable and Megan from the Denver studio is amazing. Great work! thank you Soona :)
Feb. 1, 2024
First time using Soona and will definitely look to use them again for my next product. The shoot was easy to communicate with online and I got the shots that really make my products look great. The entire process start to finish was flawless.
Jan. 12, 2024
Version 1: Experience the absolute best with Soona! The studio in Denver is simply breathtaking, showcasing impeccable beauty. Moreover, the staff at Soona is exceptional, providing top-notch service that goes beyond excellence. My incredible photographer, Brooke, is a marvelously creative individual, adding an extra touch of magic to my session. Collaborating with her has been an absolute privilege. She not only brought my visions to life but surpassed all my expectations. The Soona process is unbelievably effortless, offering affordability without compromising on quality. It truly is the best idea ever! I highly recommend using Soona for an unparalleled experience!
Nov. 17, 2023
Loving working with Soona. They are super creative, helpful, professional and friendly. They are really doing wonders bringing my vision to life!
Nov. 6, 2023
Always a great experience doing shoots with soona. Easy to do, lots of fun, and high quality photos every time.
July 26, 2022
We saw this company on Instagram and also on Shopify and thought they were going to be a great addition to our business to create content for us. The photography was subpar even when paying for a hand model and stylist on set. They clearly did not do any background work to understand the product, shoot scenes for our industry even after getting pictures of what we wanted. After two sessions we opted to have our products sent back to us without purchasing any of the photography. They gave us a deadline to pay the shipping cost, which we paid by the date they stated they should hear* back from us in their email. When we inquired about our products a few weeks later, they emailed us they threw out our merchandise and refunded us our return shipping cost. When we asked how could this be when they gave us a specific date to respond, they stated we should've reached out to them by the previous date by 11:59PM even if that is not what they stated in their email. The quality of the work is poor as their customer service. If we could give them a No-Star we would.
Thank you for you feedback. We are so sorry about your experience and the issue with your products. We own that we made an error and want to make it right. We have reached out with our suggested next steps and will issue a full refund. We look forward to hearing back from you.
Nov. 29, 2021
I'm updating this review as a Soona team member reached out and went above and beyond to make sure we were satisfied with their service. We have now used Soona several times and have been happy with the quality of images they produce. It's an innovative service and we are happy they are doing more to streamline the process and improve working remotely.
Thank you for this review. We strive to provide a streamlined experience and are so sorry we missed the mark. Our team has reached out with next steps. We know we can make this right!
March 23, 2021
Great communication, great team and great experience, we will continue to use Soona for many projects in the future!
March 9, 2021
I used soona to help create content to launch our website and brand. Overall experience, photos, gifs, and timliness were all exceptional. Unless you have a full time content creator on staff I don't know why every brand isn't using soona!