All reviews

Rating Breakdown

  • 5
    93% (27 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)
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5 / 5 Share

Oct. 31, 2024

Working with Soona has been an absolute pleasure! Their team was not only easy to work with but also incredibly attentive to our specific needs. They followed our instructions to the letter and provided exceptional customer service throughout the entire process. The finished photos of our product, GREEN Organic Energizing Electrolyte Hydration Mix, are simply stunning. These images perfectly capture the essence of GREEN and will be a fantastic addition to our website, drinkgreendaily.com. Soona's professional touch has helped us visually communicate the quality and vibrancy of our organic offerings to our customers. The clarity and creativity of the photos reflect Soona’s dedication to excellence and have truly exceeded our expectations. We look forward to a continued partnership and highly recommend their services to anyone looking for top-notch creative content. Visit drinkgreendaily.com to see how beautifully Soona’s photography showcases our products. Thanks again to the whole team at Soona for such fabulous work!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2024

Great service. They need a little better work with styling. But overall great

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

The platform is easy to use and navigate and includes reminders. I just completed my first shoot with Soona and am very pleased - friendly and responsive photographer you can collaborate with in real-time. We are happy with our photos.

Using app

About 1 month

Total reviews

7

Average rating

4.9

1 / 5 Share

Sept. 27, 2024

Slow and bad customer service. Stay away at all costs.

Store

FO

Using app

8 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 24, 2024

Great Service and fast!

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Jimmy

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2024

The whole process of the shot was smooth and easy to follow. The integration with Shopify made it easy to do the payment after checkout.

Store

Verly

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 8, 2024

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2024

Maddie with the Customer success team at soona was amazing! We would have cancelled all our shoots if it had not been for her assisting to ensure we understand the platform and went above and beyond for scheduling and followup. This is how a company gets recurring business and learns when scaling. Maddie really cared and wants to take the bad initial experience we had and make it better for us and future customers. She also let us know about other useful soona products that we will for using in the future. Additionally, the photographer Jazmin was fantastic! She and our stylist went above and beyond to capture the look and feel of the brand to produce amazing content for every product and persona sceranio. And, the models. I've never seen a happy baby for 2 hours let alone a happy baby taking photos. Thank you team at Soona MSP and support for making this shoot possible, This will help us launch our brand and get out in the world with professional quality images to reflect the high quality product.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2024

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2024

Although chat and text are nice, I think it's still helpful to have a phone contact. Otherwise everything has worked out nice.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Soona is A 1 and they set you up to win. They have a wealth of information and technological tools to improve how you market and promote your products and they have great intergration tool for platforms like shopify, amazon, and canva-to name a few.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Soona is proving to be a quality partner. They are reliable and Megan from the Denver studio is amazing. Great work! thank you Soona :)

Store

GetPop

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

First time using Soona and will definitely look to use them again for my next product. The shoot was easy to communicate with online and I got the shots that really make my products look great. The entire process start to finish was flawless.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

Version 1: Experience the absolute best with Soona! The studio in Denver is simply breathtaking, showcasing impeccable beauty. Moreover, the staff at Soona is exceptional, providing top-notch service that goes beyond excellence. My incredible photographer, Brooke, is a marvelously creative individual, adding an extra touch of magic to my session. Collaborating with her has been an absolute privilege. She not only brought my visions to life but surpassed all my expectations. The Soona process is unbelievably effortless, offering affordability without compromising on quality. It truly is the best idea ever! I highly recommend using Soona for an unparalleled experience!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

4th time booking soona, so easy and quality work!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

Loving working with Soona. They are super creative, helpful, professional and friendly. They are really doing wonders bringing my vision to life!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2023

Always a great experience doing shoots with soona. Easy to do, lots of fun, and high quality photos every time.

Using app

Almost 3 years

Total reviews

7

Average rating

4.7

1 / 5 Share

July 26, 2022

We saw this company on Instagram and also on Shopify and thought they were going to be a great addition to our business to create content for us. The photography was subpar even when paying for a hand model and stylist on set. They clearly did not do any background work to understand the product, shoot scenes for our industry even after getting pictures of what we wanted. After two sessions we opted to have our products sent back to us without purchasing any of the photography. They gave us a deadline to pay the shipping cost, which we paid by the date they stated they should hear* back from us in their email. When we inquired about our products a few weeks later, they emailed us they threw out our merchandise and refunded us our return shipping cost. When we asked how could this be when they gave us a specific date to respond, they stated we should've reached out to them by the previous date by 11:59PM even if that is not what they stated in their email. The quality of the work is poor as their customer service. If we could give them a No-Star we would.

Using app

4 months

Total reviews

14

Average rating

3.9

Developer Reply

Thank you for you feedback. We are so sorry about your experience and the issue with your products. We own that we made an error and want to make it right. We have reached out with our suggested next steps and will issue a full refund. We look forward to hearing back from you.

5 / 5 Share

Nov. 29, 2021

I'm updating this review as a Soona team member reached out and went above and beyond to make sure we were satisfied with their service. We have now used Soona several times and have been happy with the quality of images they produce. It's an innovative service and we are happy they are doing more to streamline the process and improve working remotely.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this review. We strive to provide a streamlined experience and are so sorry we missed the mark. Our team has reached out with next steps. We know we can make this right!