ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#3,394
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
14%
-
Less than a year
45%
-
More than a year
39%
Reviews Summary
The app receives mostly positive reviews for its ease of use, great customer support, and seamless returns process. Users appreciate the professional look of the app, the automated features, and the ability to customize the returns process. However, some negative feedback includes issues with the interface navigation, delays in customer support responses, unexpected subscription fee increases, and challenges with restocking items during exchanges. Overall, the app seems to be beneficial for managing returns efficiently and enhancing customer experience, with room for improvement in certain areas like communication and pricing transparency.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 26, 2023
We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!
March 14, 2023
Very good experience with this app. Great customer support and seamless returns process. Id recommend
Thank you for your positive review, We are really glad you are enjoying the app! All the best Sorted Returns
Jan. 16, 2023
Great work guys. I love the auto-generated white label page to return items. Generally very good value. It builds trust with users to know they can come and return items on the page for free.
Thank you for your positive review, We are really glad you are enjoying the app! All the best Sorted Returns
Jan. 3, 2023
I installed the app and found that the the interface was a bit difficult to navigate and when trying to contact support it took ages to get a response. I was struggling to work out how to customise the returns page and when I finaly got an answer with support, I was told customisation was not available on the free plan. Pretty disappointed as I wanted to try this app out and see if it's the right fit for my store but when it looks so bad on my page, I didn't want customers to see it, looking so bad
Hi Force of Life, Thanks for your review and sorry to hear about your experience with the Sorted Returns app. Due to the bank holidays, our support team were not available New Year's Day or yesterday unfortunately - our apologies about this. I understand our team were in contact this morning to follow up on your app installation and provide an overview and discuss any questions - when checking over your return portal all appeared to be working well, but you had advised you were keen to alter the styling of your return portal which is not available on the free monthly subscription. We do offer 14-day trials with any of our paid monthly plans so our customers can test functionality and ensure it meets their expectations before committing to payment - apologies if this has not been explained properly. I'd be happy to follow up with a call to discuss this further and provide a quick online demo - let me know your thoughts. All the best, Sorted Returns
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