ZigZag Returns & Exchanges
ZigZag Returns & Exchanges
Rating
4.7
feedback
416
chart
#8,873
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
14%
-
Less than a year
45%
-
More than a year
39%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the ease of use, great customer support, and seamless returns process. Users appreciate the professional look of the app, the automated features, and the ability to customize the returns process. However, there are some negative reviews mentioning issues with navigation, slow response times from support, unexpected subscription fee increases, and difficulties in customizing certain features on the free plan. Overall, the app seems to be beneficial for managing returns efficiently and enhancing customer experience, but there are areas that could be improved to address user concerns and make the app even more user-friendly and cost-effective.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 7, 2021
This is a very user friendly app (for both the customer and the retailer) which does the job perfectly. It has made my returns process efficient and professional whilst saving me a lot of time on return emails. It looks great on the website and is very easy to set up. Plus it's free! I would highly recommend it.
Aug. 26, 2021
This app is amazing, so good to use and really gives a professional look to your customers who use it. Makes it really easy to do everything as its all in one place and you get emails as soon as someone wants to return something. HIGHLY recommend this app - the team are also superb! No matter how big or small your business is this app will help you and the rates are really good.
Aug. 18, 2021
Great app. Easy to set-up and use, customer service has been great and I think it is a great value for what you get. They also offer return labels at a very reasonable price.
Aug. 18, 2021
Great app - super easy to set-up and use, and provides an extremely customer-centric way of processing & tracking returns!
Aug. 12, 2021
Does everything I need a returns app to do, and at no cost!!! I love that there is no limit to the number of return requests. It takes away the anxiety of going past the limit, especially for a small business like mine.
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