Rating

4.7

feedback

416

Reviews

chart

#4,367

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    14%
  • Less than a year
    45%
  • More than a year
    39%

Reviews Summary

The reviews for this Shopify App are mostly positive, highlighting the ease of use, great customer support, and seamless returns process. Users appreciate the professional look of the app, the automated features, and the ability to customize the returns process. However, there are some negative reviews mentioning issues with navigation, slow response times from support, unexpected subscription fee increases, and difficulties in customizing certain features on the free plan. Overall, the app seems to be beneficial for managing returns efficiently and enhancing customer experience, but there are areas that could be improved to address user concerns and make the app even more user-friendly and cost-effective.

Highlights

Ease of use and seamless returns process
Great customer support
Professional look and automated features
Issues with navigation and customization
Unexpected subscription fee increases

Rating Breakdown

  • 5
    86% (358 ratings)
  • 4
    9% (38 ratings)
  • 3
    1% (6 ratings)
  • 2
    0% (1 ratings)
  • 1
    3% (13 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 27, 2021

I am so impressed with Clicksit, their customer service team are incredibly slick. The returns portal was up and working on my website within an hour and it has completely streamlined our returns process.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2021

Great app and very useful team. The app makes it really clear what the return process is with a neat portal: https://www.townandcountrycovers.com/a/returns Simple. Its great when everything goes well but what is more important is what they do when something goes wrong. When a parcel goes missing they have a team that will actually help resolve the issue. When I have used Royal mail or other couriers in the past they make complaining impossible and refunds also impossible. Clicksit make this side very simple... this is something they don't really promote but in business its important to talk about what you will do to fix something when something goes wrong. Thanks guys, highly recommend.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 22, 2021

I would easily recommend this to anyone who has a online store and wants to open up over 7200 drop off points to their customers. Customer service is spot on and it's pretty cheap, we're already saving on every label! Thanks again.

Using app

14 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 21, 2021

Great customisation and make our returns process so much more professional. Great that we can use our own labels due to the fact that we have high insurance value needs. Responded to chat quickly.

Using app

About 1 month

Total reviews

2

Average rating

4.5

1 / 5 Share

Sept. 17, 2021

I downloaded this app and I am testing the service and unable to generate return labels. I have reached out to support twice and no response. The first email said they will respond in a few hours. Okay fine 16 hours later still no response I send another email and no response. I will definitely be deleting from my store and going with another company.

Using app

About 22 hours

Total reviews

8

Average rating

4.0

Developer Reply

Hi There, I'm very sorry about the speed of response for setup here. After investigating further I can see that your query was sat between two teams so didn't get picked up effectively. Our sales team has reached out again today, and we will ensure you are live same day if happy to give the app another go! We will guarantee to beat the prices you are paying with competing app. Tom CEO

All reviews

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