Spark Shipping
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the helpful and responsive customer support team, ease of use of the app, and successful integration with suppliers. Users appreciate the quick responses and knowledgeable staff who assist with any issues. However, negative feedback revolves around issues with integration, misleading information provided by the app, and challenges with product data feeds. Some users found the app overpriced for the quality of service provided, especially in industries like Powersports where fitment data is crucial. Despite some shortcomings, the app shows potential and efforts are being made to address customer concerns.
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They are really helpful, the staff are lovely, short response times, the app is amazing and very easy to use. Recommended 100%
It does some of what it is supposed to do, but that's about all I can say positively. I can't say I'm very impressed yet, but I am still a customer, so it is what it is.
Thank you for your feedback, 2WheelHQ. We appreciate your honesty and the fact that you've continued as a customer. We'd welcome the opportunity to better understand where the app isn't meeting your expectations. Please don't hesitate to contact our support team. We're committed to ensuring you get full value from Spark Shipping and would be happy to work with you directly.
Great way to integrate with some excellent suppliers. Support staff is super responsive and helpful.
Thanks so much for your kind words! We’re glad to hear the app is working well for your business. If you ever need anything or have suggestions, feel free to reach out. We're always happy to help!
Hand down the best customer support I've seen in a long time. Very knowledgeable staff. Quick to respond help with any issue big or small. Great and fast system. Connection between their system and Shopify is very smooth and straight forward. Can't say enough. Thank you guys!
Spark advertised the app could integrate with our supplier and included a predefined integration option which was meant to be straightforward. After 9 weeks of going back and forward with Spark it became evident that they provided completely missleading information about integrating with our supplier and made excuse after excuse as to why it couldnt work. They placed blame on our supplier, when in fact it was their software that was never configured to work - they were even using older API v5 calls, instead of v6 - they eventualy upgraded their connectivity to v6 to then find other aspects of their software integration was not compataible. I eventually decided to outsource the API integration to a company in Europe and they had everything up and running in 2 weeks built from the ground up, and the cost was equivelent to 6 months of their $249 per month fee!!!! Support couldnt care less if you were uip and running or not, they only started to slightly help more once I asked for a refund.
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