Spark — UGC Video Carousel

Hello, The videos were hidden on your store, as the 25,000 views included in the $49 plan have been fully used. We understand this may have felt quick, but we can see that there was a good amount of traffic on the store. A good number of influenced sales also came from the videos. We also understand that the next plan at $199 may feel steep. However, we do create custom plans for stores that don’t require that many views. The highest plan is mainly intended for larger stores with higher view requirements, and it’s never our intention to force anyone onto that plan. That said, we’ve issued a refund from our side. We believe it’s important for our customers to move to paid plans only if they are satisfied with the results. Please check once to confirm whether the refund has been credited successfully to your account. Please do let us know if we have done everything right by your store, or if you’d like to work with us on anything else to resolve this and move forward

We're really sorry to hear that's how you feel about our app. We understand you encountered a bug the first time you tried it. Even though our app is quite new to the market, we're working hard to prevent this from happening to any of our customers. That's why we made sure to fix it within half a day and tried to inform you about the same. Now that we see you've tried the app again and still feel unhappy about it, we're at a loss as to what went wrong this time. Our logs show that you were able to generate the video. We're really keen to understand what went wrong, and we promise to do everything we can to ensure a positive experience for you. We look forward to hearing from you and providing you with the best we can offer.