Spin‑a‑Sale

Hi Mercury Rhythm, I'm sorry to hear the Spin-a-Sale app wasn't working for you. It doesn't look like you made an attempt to reach out to our support but we're here to promptly assist you with any issue you’re having. In regards to your charges for the app, the charging for the app is handled by Shopify's billing system and once you uninstall the app then Shopify automatically and immediately cancels your subscription to the app in their billing system. I took a look at your account history in Shopify's system and it looks like the charge you're seeing is from when you previously had the app installed and you haven't been charged after uninstalling it. I see that you successfully uninstalled the app on May 19th and your subscription was immediately canceled in Shopify's billing system at that time. I also see that the last charge you received from the app was on May 9th since your 30 day billing period for the app renewed on that date and you still had the app installed at that time. It can then take up to 30 days for a previous app charge to appear on your Shopify invoice. That's because each app billing period depends on when you start a subscription to an app and is usually different than your 30 day Shopify subscription period. For more information about that take a look at the App Billing Cycles section in this Shopify help guide: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions To summarize, your subscription was successfully canceled back on May 19th and the only charges you're seeing from the app are from when it was still installed. So you won't see any additional charges going forward. If you have any additional questions about that or would like any assistance with the issues you experienced using the app, you can reach out to our support at: [email protected] and we'd be happy to help.

Hi NOLEO, To help clear up the confusion about that, the charging for the app is handled by Shopify’s billing system. Once the app is uninstalled then Shopify automatically cancels your subscription to the app and no further charges are added. However, the charge you’re seeing is from when you still had the app installed since app charges don’t appear until your next available Shopify invoice. We don’t have the ability to charge you after you uninstall the app since Shopify’s system handles the charges. We also certainly would not charge you after the app was uninstalled even if it’s was technically possible to do so. Just to be absolutely sure there wasn’t a mistake though I’ve reached out to your directly to help investigate this matter further. In the unlikely event that Shopify’s billing system made a mistake then we can help work with Shopify to refund the charge for you.