SPD Split Payment & Deposit
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick responses and helpfulness of the support staff, particularly mentioning individuals like Val, Maryna, and Zia. The app itself was commended for its ease of use, quick setup, and effectiveness in enabling split payments and deposits on online stores. Users appreciated the flexibility and customization options offered by the app, making it a valuable tool for businesses looking to offer installment payment options to their customers. However, there were a few negative reviews mentioning issues with compatibility and slow response times from customer support.
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Exceptional customer support! Maryna listened carefully to my issue and resolved it instantly. Quick, attentive, and incredibly helpful service—highly recommend this app!
Thank you so much for the amazing review! 💙 We’re thrilled to hear that you had such a positive experience with our support. Maryna and the whole team truly appreciate your kind words. We’re always happy to help and make things as smooth as possible! 🙌
Unfortunately, I chose this app because the reviews were pretty good, However that is not the case with my experience. I have been trying to get in contact with someone for two weeks to make sure the split payment schedule is set up correctly. However they either never have anyone available or they take forever to become available. I am now starting to get frustrated and will start looking at other companies. This company needs to work at better customer service. I do not recommend!
We’re truly sorry to hear about your experience. This is not the level of support we aim to provide, especially when you’re trying to make sure your payment schedule is set up correctly. 🙏 We completely understand your frustration after waiting so long for assistance. We’d really appreciate the opportunity to make this right and personally review your setup with you. Please reach out to us again with your store details, and we’ll make sure your case gets the attention it deserves. Thank you for bringing this to our attention your feedback is important to us.
It doesn't work, customers reported that it only works with debit cards, doesn't work internationally - orders lost, poor support. Am uninstalling it from all stores
We’re sorry to hear about your experience and understand how frustrating it is when payment issues result in lost orders. Our app is designed to support international customers and multiple payment methods, so we’d really like to understand what happened in your case. The issue may depend on the payment provider, store configuration, or the specific payment method being used. We also apologize if our support didn’t provide the level of assistance you expected. We’d be happy to investigate the reported orders and work with you to identify the cause. Please reach out to our support team with a few details about the affected orders, and we’ll do our best to help resolve this.
what free plan ? you cant use it unless you pay
Thanks for your feedback, we understand why the wording may be confusing. The free option is available for development stores, so you can use the app without paying while building and testing your store. For a regular live store, the app starts from $19/month, with a free trial available. If you’d like, we’d be happy to help you test the app free -so you can try the features and see if it works for your needs before committing to the plan. Feel free to reach out to us, we’ll be happy to help!
El servicio fue rapido y muy amable.
¡Muchas gracias por tu reseña!😊 Nos encanta saber que recibiste una atención rápida y amable justo la experiencia que queremos ofrecer. ¡Gracias por confiar en nosotros y por compartir tu experiencia! Esperamos seguir ayudándote siempre que lo necesites. ✨
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