SPD Split Payment & Deposit
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful assistance, and patience exhibited by team members like Maryna, Val, Zia, Javid, and Anastasiia. The app is praised for its ease of use, smooth functionality, and flexibility in setting up split payments and deposits. Users also mention that the app has helped increase orders and conversion rates on their online stores. However, there is a negative review mentioning issues with the app's functionality, slow customer support, and unresolved problems with installment orders not showing up in the system.
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Very good onboarding by Maryna. She helped me setting up everything by Visio, it was a real plus.
Thanks so much for your kind words! 💙 It was a pleasure helping you get everything set up. We`re really glad the onboarding session and screen sharing made the process easier for you. Wishing you lots of success with your store, and remember we're always here if you need a hand. Happy selling! 🚀😊
Needs some work, but does the basics of laybuys (deferred payments) pretty well needs quality of life improvements for both customers and shop owners - but a good app and a good team
Thank you so much for your thoughtful review! 🌟 We really appreciate both your kind words and your constructive feedback. It's great to hear that the app is helping with your deferred payment needs, and we're always working on improving the experience for both merchants and customers. Your suggestions help shape our roadmap, and we're excited to keep making the app even better. Thanks for being part of the journey! 💙
I had an issue with an existing App interfering, making setup a challenge. But the folks at Finloop worked with me to identify and solve the issue quickly. Even offered me a temporary discount for the trouble. The next week this app fails again, they let me know it's a compatibility issue with a different app this time, they fix the issue. Then the next day it breaks again. I'm sure it's a great app on stores with very few other apps installed, but it unfortunately will not work for us.
Thank you so much for giving us another chance! 💙 We're really grateful that you stuck with us while we worked through the app. It means a lot that we were able to find a solution and get everything running smoothly for you. Your patience, trust, and updated feedback truly made our day. We look forward to supporting you whenever you need us. Wishing you continued success with your store! 🌟
Thank you so much for the 5-star review! 🌟 We're thrilled to know you had a great experience with our app. Your support means the world to our team and motivates us to keep improving every day. If you ever need a hand or have ideas to share, we're always here for you. Wishing you continued success with your store! 🚀
Maryna Zubakina is a very sensible and mature executive. I really appreciated her way of explaining things and her communication style; she explained everything clearly and provided satisfactory answers to every question.
Thank you so much for your thoughtful and heartfelt review! 😊🙌 It truly means a lot to hear that our explanations and communication made a positive difference. It was a pleasure assisting you. Wishing you every success with your store, and if you ever need anything in the future, our team will be here to help! 🚀
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