Rating

4.1

feedback

35

Reviews

chart

#4,564

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    26%
  • Less than a year
    66%
  • More than a year
    6%

Reviews Summary

The reviews for the SplitOrder Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to split orders based on various criteria such as location, SKU, and tags, making it easy to manage multiple warehouse locations and fulfillments. Users appreciate the app's ease of setup, good support, and time-saving features. The customer service team is praised for being responsive and helpful in addressing user needs and customizing the app to fit specific requirements. However, some users have reported issues with the app not working as expected, particularly in terms of pricing discrepancies, mathematical errors in orders, and lack of response from support when facing problems.

Highlights

Positive aspects: Ability to split orders based on various criteria, ease of setup, good support, time-saving features
Negative aspects: Issues with app functionality, pricing discrepancies, lack of support response

Rating Breakdown

  • 5
    77% (27 ratings)
  • 4
    6% (2 ratings)
  • 3
    6% (2 ratings)
  • 2
    3% (1 ratings)
  • 1
    9% (3 ratings)

Reviews with Text

  • 89% (31)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 16, 2026

FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!

Using app

9 months

Total reviews

3

Average rating

5.0

3 / 5 Share

Jan. 15, 2026

Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

1 / 5 Share

Jan. 13, 2026

App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.

Using app

10 minutes

Total reviews

3

Average rating

1.0

Developer Reply

Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!

5 / 5 Share

Nov. 22, 2025

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 26, 2025

Using app

9 days

Total reviews

1

Average rating

5.0

All reviews

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