Rating

4.2

feedback

31

Reviews

chart

#1,793

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    6%
  • Less than a year
    71%
  • More than a year
    19%

Reviews Summary

The SplitOrder app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's ability to split orders based on various criteria such as location, product SKU, and fulfillment requirements. The app has been praised for its seamless functionality, quick customer support, and time-saving features. Users have highlighted how SplitOrder has helped them efficiently manage orders with pre-ordered products, multiple warehouse locations, and subscription services. Additionally, the app's flexibility and ease of use have been commended, with users mentioning that it has significantly improved their order fulfillment processes. However, some users have raised concerns about the pricing of the app, stating that it can be expensive for the number of orders they need to split. There have been reports of mathematical errors in orders processed through the app, leading to discrepancies in sales figures. Some users have also mentioned challenges in setting up specific criteria for order splitting, such as using tags. Despite these drawbacks, the majority of users have found SplitOrder to be a valuable tool for streamlining their order management and fulfillment processes.

Highlights

Efficient order management and fulfillment
Positive customer support
Flexible criteria for order splitting
Challenges with pricing and mathematical accuracy
Ease of use and time-saving features

Rating Breakdown

  • 5
    81% (25 ratings)
  • 4
    6% (2 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 8, 2025

App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.

Using app

--

Total reviews

7

Average rating

4.4

1 / 5 Share

Sept. 4, 2024

We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.

Using app

7 months

Total reviews

1

Average rating

1.0

5 / 5 Share

May 16, 2024

Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi Garden Answer, Would love to help, though to be honest I think what your referring to isn't us at SplitOrder, as we don't touch (inadvertently or in-app) the continue selling when out of stock setting?? As to any unexpected behavior, if you were interested in re-downloading the App for another try. We could then address any conflict or suggest a work-around, as while our options are quite vast, splitting orders does have a lot of moving parts, especially with 3rd parties and unique workflows.

5 / 5 Share

March 3, 2024

Very helpful support and a great app.

Using app

2 months

Total reviews

12

Average rating

4.9

5 / 5 Share

Feb. 20, 2024

SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation. I can't recommend SplitOrder enough!

Using app

About 1 month

Total reviews

1

Average rating

5.0

All reviews

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