Rating

4.1

feedback

35

Reviews

chart

#3,989

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    26%
  • Less than a year
    66%
  • More than a year
    6%

Reviews Summary

The SplitOrder app has received a mix of positive and negative reviews from users. Many users appreciate the app's ability to split orders based on various criteria such as location, SKU, and product type, making fulfillment more efficient. The app has been praised for its seamless functionality, quick support responses, and time-saving features. Users have highlighted that SplitOrder has helped them automate processes, save labor, and increase efficiency. However, some users have raised concerns about pricing, mathematical errors in orders, and lack of response from customer support in certain cases. Overall, the app seems to be beneficial for businesses with complex order fulfillment needs but may require improvements in customer service and pricing transparency.

Highlights

Efficient order splitting based on criteria like location, SKU, and product type
Quick support responses and time-saving features
Concerns about pricing and mathematical errors in orders
Lack of response from customer support in some cases
Beneficial for businesses with complex order fulfillment needs

Rating Breakdown

  • 5
    77% (27 ratings)
  • 4
    6% (2 ratings)
  • 3
    6% (2 ratings)
  • 2
    3% (1 ratings)
  • 1
    9% (3 ratings)

Reviews with Text

  • 89% (31)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 16, 2026

FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!

Using app

9 months

Total reviews

3

Average rating

5.0

3 / 5 Share

Jan. 15, 2026

Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

1 / 5 Share

Jan. 13, 2026

App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.

Using app

10 minutes

Total reviews

4

Average rating

1.0

Developer Reply

Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!

5 / 5 Share

Nov. 22, 2025

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 26, 2025

Using app

9 days

Total reviews

1

Average rating

5.0

All reviews

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