SplitOrder
The SplitOrder app has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ability to save time by automating the splitting of orders, especially for drop ship vendor shipments and out-of-stock items from 3rd party vendors. Users appreciate the helpful and responsive customer support, with mentions of quick responses and assistance in setting up the app to meet specific business needs. The app's functionality in splitting orders based on various criteria like location, SKU, and tags has been praised for increasing efficiency and reducing shipping costs. However, some users have faced issues with the app not working as expected, leading to manual adjustments and difficulties in contacting support for resolution. Pricing concerns have also been raised, with some users finding the cost per order split to be high for their usage volume.
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SplitOrder saves our team a lot of time on manual labor needed to manage our drop ship vendor shipments. Allowing us to split the order into multiple orders allows us to automate our purchase orders to our vendors without needing our shipping team to separate the self-fulfilled from drop ship items in our WMS system. Jesse is extremely helpful and a creative problem solver who helped diagnose an issue with split orders and our returns portal. Such a HUGE help!
Always worked fine. Now however the orders aren't split to the by shopify assigned location. This makes the app basically useless because it just splits to locations without stock. Messaging support doesn't work because they don't come with a fix. It has been almost 2 months of manually adjusting orders.
FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.
Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!
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