SplitOrder
The reviews for the SplitOrder Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to split orders based on various criteria such as location, SKU, and product type, making fulfillment more efficient for merchants with complex needs. Users also appreciate the responsive customer support provided by the developer, who helped them set up and customize the app to suit their specific requirements. Additionally, the app is praised for saving time, reducing shipping costs, and improving overall efficiency in order processing. On the other hand, negative reviews mention issues with the app not working as expected, particularly in cases where orders were not split correctly or where there were discrepancies in sales figures reported by Shopify. Some users also expressed concerns about the pricing of the app, finding it expensive for the number of orders they needed to split. Furthermore, there were complaints about unresponsive customer support when users encountered problems or needed assistance, leading to frustration and dissatisfaction.
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FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.
Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!
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