SplitOrder
The reviews for the SplitOrder app are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to split orders based on various criteria such as location, SKU, and tags, making fulfillment processes more efficient. Users appreciate the quick and helpful customer support provided by the developer. On the other hand, negative feedback revolves around issues with the app not working as expected, difficulties in contacting support, and concerns about pricing for the service.
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SplitOrder saves our team a lot of time on manual labor needed to manage our drop ship vendor shipments. Allowing us to split the order into multiple orders allows us to automate our purchase orders to our vendors without needing our shipping team to separate the self-fulfilled from drop ship items in our WMS system. Jesse is extremely helpful and a creative problem solver who helped diagnose an issue with split orders and our returns portal. Such a HUGE help!
Always worked fine. Now however the orders aren't split to the by shopify assigned location. This makes the app basically useless because it just splits to locations without stock. Messaging support doesn't work because they don't come with a fix. It has been almost 2 months of manually adjusting orders.
FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.
Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!
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