SplitOrder
The reviews are generally very positive about the app’s core purpose: splitting orders for different fulfillment needs such as pre-orders, drop shipping, multiple warehouses, subscriptions, and ShipStation workflows. Many merchants say it saves significant time, reduces manual labor, improves efficiency, and is easy to set up and use. Support is frequently praised as responsive, helpful, and willing to adapt the app or build functionality for specific business needs. Several reviewers also mention that the app solved problems Shopify does not handle natively, making it a valuable operational tool. The negative feedback centers on reliability, reporting, and pricing. A few users report that the app stopped working correctly, split orders to the wrong locations, or failed to do anything at all, leading to manual work and frustration. Others mention issues with reporting and analytics, including incorrect sales figures, inflated revenue metrics, and confusing order statuses such as appearing refunded. There are also complaints about limitations with currencies, editing split orders, and support not responding in some cases. Pricing is another concern for some merchants, who feel the cost is high relative to their order volume.
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It works fine to split orders but there are some pretty annoying side effects. I wouldn't recommend using a tool like this if you can avoid it and work within Shopify Fulfilment Locations instead. - Any order created by Split Order cannot be edited at all - If customers go the current status of their orders they show as "refunded" which is confusing / concerning for customers - Inflates sales in Shopify Analytics. I thought it would only inflate Gross Revenue and Returns but it also inflates Net Revenue. Basically all your data becomes a mess that you have to build custom reports to find the truth.
SplitOrder saves our team a lot of time on manual labor needed to manage our drop ship vendor shipments. Allowing us to split the order into multiple orders allows us to automate our purchase orders to our vendors without needing our shipping team to separate the self-fulfilled from drop ship items in our WMS system. Jesse is extremely helpful and a creative problem solver who helped diagnose an issue with split orders and our returns portal. Such a HUGE help!
Always worked fine. Now however the orders aren't split to the by shopify assigned location. This makes the app basically useless because it just splits to locations without stock. Messaging support doesn't work because they don't come with a fix. It has been almost 2 months of manually adjusting orders.
FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi, We are glad to help out via our main support email: [email protected]) Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
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