Spoks: Email & SMS Marketing
All reviews
We decided to switch to Spoks because our previous email marketing platform was getting really expensive over time - a problem I think a lot of Shopify stores know. At first we were honestly a bit skeptical about switching. We have a bigger email list and our shop has been around for quite a few years, so email marketing is an important part of our business. We were worried about what would happen to our flows, if we would see a drop in revenue, how our email deliverability would be after switching platforms etc. But what can I say, we tried it and didn't regret it for a second. The whole migration went super smooth, we had absolutely no drop in revenue, our flows are actually performing better than before and our campaigns perform just as good. The tool itself is very clean and easy to use and has all the important features we need. Even with our bigger list everything runs really smooth. And one thing I really have to mention is the support. Probably the best support we ever experienced with any Shopify app. The guys really took their time for us, discussed the whole migration with us in several calls and are always easy to reach via chat if there is anything. You really feel like there are actual people behind the app who care about their customers. So if you're currently thinking about switching your email marketing platform because you're tired of paying more and more, just give Spoks a try. We are super happy we did!
Thank you so much for taking the time to write all this! We loved working through the migration with you, and we're thrilled it went this well. We're always just a chat away! David
The "founder" David, is COMPLETELY RUDE and off-putting.
Sorry, that was me. This store said support had approved something that support hadn't. I said so. Sorry for coming across as completely rude and off-putting. My wife tells me that sometimes too. I hope I get the chance to correct the impression. David
This is the first time I've ever set up a new email platform and actually had fun doing it, and I've been doing this a long time. The connector to Claude has been seamless, all of the setup was so clear and David is so helpful with the videos, email welcomes, and even the email conversations we've had so far. I thought I was just dipping my toe into trying Spoks and installed it to play with and I immediately went all in and easily transferred everything into Spoks. HIGHLY recommend giving it a try. Thank you for developing this much needed app!
Oh thank you so much for the kind words. I love that you were just dipping your toe, but managed to get it all set up so quickly. We'll start recording more videos too, let us know if you would like us to cover something better! David
I have made the switch and I am so glad I did. My experience so far has been really good! Working with the team at SPOKS has been a great experience and their willingness to make changes to the app and work together with me has been something I haven't experienced with any other app creator. Good job, guys. Keep up the good work.
Thank you! We ship updates daily, and working through them with the merchants who actually use the app is the best part of the job. Keep the ideas coming, and glad the switch paid off! David
Probably the best onboarding experience I’ve had with a Shopify app. From the very first interaction, the team and especially Daniel has been incredibly helpful, proactive and genuinely invested in making sure we get the most out of the app. The onboarding alone deserves 5 stars. We’re still early in the process, but the potential looks huge. Honestly, if Spoks delivers even half of what I believe it can do for our store, I’ll be VERY happy. Great product, even better people behind it. Can’t wait to see the results.
Thank you so much! Now it's on us to deliver, and we can't wait to see the results either. I'll make sure the team sees this! David
My low average spend with Klaviyo per month was $970. I was constantly suppressing profiles and having to limit my email campaigns so I wouldn't exceed their crazy limits and spend more. I was hesitant to try Spoks but it has been a great alternative. It's not perfect but I'm a done is better than perfect kind of person these days. For $39 I can send an email daily if I want. It has the capability to display dynamic products based on collection like Klaviyo. I honestly don't use a ton of the features because I don't have to. I can hit a large majority of my database easily and regularly and that's what is important to me.
Thank you! Reaching your whole list as often as you like, without watching a meter, is exactly what the flat price is for. And if there's something specific you'd like us to fix or add, tell us in the support chat. We ship updates daily. David
Fantastic Team. They cant do enough to help you whilst setting up and my constant questions are answered immediately
Thanks! There's no such thing as too many questions here, so keep them coming. Glad the setup went smoothly! David
Nice and simple - easy to use. It SAVES ME A FORTUNE, and it is developing functionality FAST!
Happy to hear we're saving you a fortune. We ship new updates daily, and based on what we hear from our customers, most former Klaviyo users find that Spoks has everything they need. For the most advanced users there may still be a few features missing. In those cases, we always encourage reaching out in the support chat, so we can either suggest an alternative solution or prioritize building the feature. Regarding contact syncing back into Shopify: this is currently in development and should be live within a couple of weeks. The flow builder can feel a bit cumbersome for the more branched setups, but most use cases are achievable today. If anyone gets stuck, our support team is always happy to help set things up. An upgraded flow editor interface is also coming soon. Please feel free to email me at [email protected] any other features you feel are missing. Best regards, David, CEO
The problem with Instagram these days is that it is very easy to be tempted by something that doesn't sound feasible for the price, only to discover that itwasn't/isn't. We are a very small business, and yet we need to use all the tools used by the larger businesses. We were using Kalviyo, and yes, it was good, and yes, we were not using it to its fullest extent because, quite frankly, we're too small, with not enough time to make as much use as we maybe would like to. My biggest gripe, therefore, was a) the monthly emails we would get telling us that we were reaching our limits and b) the monthly bill, which, whilst not large compared to many, was something that was becoming more and more difficult to justify. I decided after a little bit of umming and ahhing to bite the bullet and make the switch. I am absolutely delighted to have done so. Not only was the transition as painless as it was promised, but without all the add-on features being added by Klaviyo, the Spoks platform is easy to use, easy to understand and with the mobile apps I can check on my campaigns and flows on the move and even start drafting a new campaign on the move too! I am sure there are some fancy things I could have done with Klaviyo that i might not be able to do with Spoks, but ultimately who cares. This is a very tidy program, with a clean interface and I love it.
Thank you for the fantastic review! We are very thankful that you shared your experience with Spoks with us. Best, David
A fantastic product backed by exceptional support After using Klaviyo for nearly five years, the cost of our plan had increased significantly. What began as an affordable solution became increasingly expensive as our email list grew. Since moving to Spoks, we have reduced our monthly costs and found the email builder much easier to use. The attribution also feels more accurate, but the biggest difference is the support. There is a knowledgeable, responsive team of real people available when you need help. We are extremely pleased we made the switch.
Thank you for such a generous review! Hearing that the switch cut your costs and that the builder and attribution feel better is exactly what we hope for. We're always here when you need us. David
Highly recommended – reliable app and excellent support! Spoks har fungerat otroligt bra för vår verksamhet. Appen är pålitlig, enkel att använda och har gjort vårt dagliga arbete mycket smidigare. Allt fungerar som det ska, och teamet bakom Spoks är professionellt, snabbt och mycket hjälpsamt. Vi är väldigt nöjda och rekommenderar starkt appen till andra Shopify-handlare!
Tack så mycket! Really happy to hear Spoks has made your daily work smoother. Thank you for recommending us to other merchants! David
Delighted we decided to move from Klaviyo to Spoks - wish I had done it sooner to be honest. I have all the functionality that I had previously and we find the dashboard a lot more intuitive to use. After two months I would say my attributed sales have increased by 25% v Klaviyo and I am saving abut 75% on my monthly bill. Not had much need for support as the software works and is straight forward to use - but when I have contacted them the response has been very helpful & clear as well as prompt. A great success...
Thank you! A 25% lift in attributed sales while cutting the bill by 75% is fantastic to hear. Glad the dashboard feels intuitive, and we're here if you ever do need us! David
Great App I have been using klaviyo for years still cant pronounce the name (why call it something that no one understands) it was way too expensive and the price keeps going up I dont Like KLav whate ever.But I LOVE SPOKS it is cost effective and easy to use and I can PRONOUNCE the name .Well done team you have done what no other email service can offer ABOSLUTLY EXCELLENT
Haha, thank you! Easy to pronounce, easy to use and easy on the wallet, that's the goal. Well done on the switch, and thanks for the excellent review! David
After years with other email providers, I am so glad I switched to Spoks. It's super easy to use; I am not tech-savvy at all. I can always reach someone if I have any questions, and you can't beat the pricing. It's the best email provider on the market!
Thank you! Making Spoks easy for everyone, tech-savvy or not, is exactly what we aim for. Happy to have you with us! David
Excellent service. I'm saving lots. Yes, there is room for improvement - such as integrations here and there, but given the cost, I'm very happy.
Thank you! We ship new updates daily, so if there is a specific integration you are missing, let us know in the support chat and we'll see what we can do. David
Elsker denne appen, har vert fast bruker hos klaviyo i alle år som har en dårligere tjeneste som koster 10x mer. Veldig glad for at jeg kom over Spoks! :D
Tusen takk! Veldig hyggelig å høre at byttet fra Klaviyo har lønnet seg. Glad for å ha deg med på laget! David
Customer support at this company is truly on another level. It is in a league of its own compared to anything I have experienced with similar services. During the setup process, I ran into a few issues, but after a quick email exchange with their support team, everything was resolved smoothly and professionally. The response times were excellent, the communication was clear, and it was obvious that they genuinely cared about helping me succeed rather than simply closing a support ticket. As for the value for money, I can honestly say that after only one week as a customer, this service has already proven itself to be a sound investment. The features, reliability, and overall quality far exceed what I expected for the price. One thing I particularly appreciate is the transparent pricing model. Unlike many competing platforms that seem affordable at first but become increasingly expensive as your business grows, this service allows me to scale without worrying about hidden fees, unexpected price increases, or being penalized for success. That level of transparency gives me confidence that I can continue to grow with them as a long-term partner. It is rare to find a company that combines exceptional customer support, fair pricing, and a genuinely customer-focused approach. Based on my experience so far, I would highly recommend this service to anyone looking for a reliable platform backed by a team that truly cares about its customers.
Thank you so much! Support is something we care deeply about, so this means a lot to the whole team. Glad we got your setup sorted quickly! David
Amazing customer service. These guys are with you all the way to get you set up and running with emails. We migrated from Klaviyo and the experience so far has beeen amazing and of couse the saving is huge.
Thank you! Glad the migration from Klaviyo went smoothly and that the savings are showing. We're with you all the way! David
Oh my! I am loving Spoks. So much value, so easy to use, and the price can't be beat! I haven't used it yet but I will, I can now show videos too that link to wherever you want them to go. And the best bit, great support (hopefully from easy on the eyes Daniel).
Thank you so much! Glad you're loving the value, and I'll pass the compliment on to Daniel, it might just make his week. David
We onboarded in under a day about 3 - 4 weeks ago and honestly, this isn't about the phenomenal savings the app offers compared to our previous email provider. We have experienced the best customer service I've seen in over 15 years of operating in e-comm - and they beat their predecessor hands down in responsiveness - and I can't overstate the importance of this when a company is moving their most valuable app asset, it's scary. Not an issue with these guys. The app is completely intuitive to use and so much easier than previous. The deliverability is way above the previous which is what it comes down to in cold hard commercial terms. There are some features still to be developed but any questions I've asked relating to these has been answered with confidence. As you can gather, we can't recommend this app highly enough. Best cost saving and improvement to my business I've made for years.
Wow, thank you! Onboarding in under a day and the best customer service in 15 years of e-comm, we could not ask for a better review. We'll keep the responsiveness up! David
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.