Spreadconnect: Print on Demand
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
738
chart
#125
Reviews Over Time
App Ranking
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Reviews Summary
The reviews for the SPOD Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the user-friendly design platform, excellent product quality, fast shipping times, and reasonable prices. Users appreciate the ease of use and integration into their online stores, as well as the ability to generate mock-ups. However, some users have raised concerns about the lack of bulk editing options, difficulties in setting up shipping rates, limited product selection, and issues with customer service and communication. Additionally, there are complaints about high base prices, poor print quality, delayed production times, and challenges with order fulfillment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 6, 2024
Review of SPOD/Spread Connect App on Shopify: The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs. Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard. This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.
Hi StupidShirts.com, Thank you for taking the time to share your feedback about. We deeply regret to hear about the challenges you have experienced, and we sincerely apologize for any disruption this has caused to your business operations. Regarding the adjustments to print areas, we understand the inconvenience this may have posed, particularly for merchants managing larger catalogs. These updates are not related to the rebranding but are part of our ongoing efforts to optimize our printing processes and ensure the highest quality for your products. We recognize that this has required additional effort on your part, and we are actively working to make transitions like these more seamless in the future. For further guidance on this matter, please refer to this detailed article: https://faq.spreadconnect.app/hc/en-us/articles/16338832200348-What-do-I-have-to-do-if-product-configurations-change We also sincerely apologize for the issues you’ve encountered with our customer support. We recognize how important clear and responsive communication is, especially when dealing with time-sensitive matters. Feel free to email us at [email protected] with details of your issue, and our team will make every effort to assist you promptly. Once again, we apologize for the inconvenience this has caused and appreciate your patience and understanding. Thank you! Sabrina Integration Manager Spreadconnect Team
Dec. 1, 2024
Super logisch und einfach zu bedienen. Auf Fragen oder Anliegen wird zügig reagiert. (werktags innerhalb von 24 Stunden)
Hi findickjut.de, Vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns sehr über dein positives Feedback zur Bedienbarkeit der App und zu unseren Kundenservicerückmeldungen. Dein Feedback ist uns wichtig! Bei weiteren Fragen oder Anliegen steht dir unser Kundenservice gerne zur Verfügung und hilft dir weiter. Liebe Grüße Sabrina Integration Manager Spreadconnect Team
Nov. 28, 2024
Hi Schmerzgalerie Fashion, Vielen Dank, dass du dir die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir freuen uns sehr über dein positives Feedback zum Service unserer App. Bei weiteren Fragen oder Anliegen freut sich unser Kundenservice, dir weiterzuhelfen. Liebe Grüße Sabrina Integrationmanager Spreadconnect Team
Nov. 24, 2024
Hi Sweetheart Ink, Thank you for taking the time to leave us a review! We’re thrilled to hear that our service is helping your business succeed. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service team. Best regards, Sabrina Integration Manager Spreadconnect Team
Nov. 7, 2024
Ist alles so wie es sein muss
Hallo Streetwear❌.de, vielen Dank für dein Feedback! Wir freuen uns sehr, dass unsere App deinen Erwartungen entspricht. Bei weiteren Fragen oder Anmerkungen melde dich gerne bei unserem Kundenservice. Liebe Grüße Sabrina Integration Manager SpreadconnectTeam
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