Sweats & Tees review for Spreadconnect
Jan. 25, 2023
The app is working pretty good. Easy to navigate and to use. I just would like to express my disappointment during the migration. Waited patiently for 6 days, on day 6 I call them and they assured me that the order was in the production badge for that day. I kept an eye on it the whole day..... no changes in the status, by the end of the day I tried to call them, no answer. Now it is day 7....... still no changes, I call them and they can not even tell me if it will go into production on day 7, did the lady from the day before tell me what I wanted to hear???? Nobody can tell me what the status is and when it will go into production (day 7), they need to contact management for this, everything is okay with the order, everything is in stock, this is what they told me, and you need to contact management? Also send an email same standard text as a reply, they do not even take a look at your case. Once again, I waited patiently for 6 days!
Hello Sweats & Tees, Thank You for your review. First, I would like to apologize for your experience as described in your review. I was able to see your pending order and the notes from the four times you were able to speak with someone in Customer Service. Your order has shipped as of today and should be on the way to your Customer. As far as the migration, we are doing everything that we can to support our merchants during this time. Production Teams are now working 24 hours a day and 7 days a week to get as many orders out as possible. We apologize for any inconvenience this may have caused, but we are positive that the changes being made will show how much we truly appreciate your business and all other SPOD Merchants. Again, we would like to apologize for your experience and I want to ensure you that your concerns have been heard. Thank You again for the review, we truly appreciate your time.
