Smoky Mountain Beard Co. review for Springbot

Sept. 17, 2019

I've been using Springbot for quite a while now (since the MailChimp debacle). I was promised that they would be a "partner" in my marketing efforts. This isn't the case. It's just an app. I get an email once in a blue moon with a suggestion here and there. Not much of a "partner". They changed the interface for their email creation. It is very difficult to use. I opted to let them manage my Facebook Ads as well. MISTAKE. My rep just up and left without notice. Emails went unanswered, which was infuriating. No communication. I just out of the blue get an email from my new FB ads rep. No explanation. Speaking of FB ads. I went through all of the ones that Springbot created, and found 1/2 of them not pointing to my Instagram page and were using the wrong pixel. It was using an inactive one. FOR 3 MONTHS. I'm dropping them like a hot rock. The service is NOT worth the monthly fee. I'm really tired of Shopify Partners screwing me out of my hard earned money.