Spur: AI Chat & Helpdesk
The reviews for the Spur app on Shopify are overwhelmingly positive, with users praising its ease of use, customer support, automation features, and onboarding process. Many users highlighted the effectiveness of the app in improving customer engagement, streamlining operations, and boosting conversions. The support team, especially individuals like Khizar and Savya, received high praise for their responsiveness and assistance during onboarding and ongoing usage. Users also appreciated the app's integration with WhatsApp, Instagram, and Facebook, making it a comprehensive solution for e-commerce brands.
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We’ve been using Spur across multiple Shopify stores, and their support has been consistently helpful. Recently, we faced an issue while preparing a WhatsApp broadcast for more than 5,000 contacts. Everything appeared to be configured correctly, but the broadcast kept failing with an unknown error. Khizar and the Spur technical team investigated the issue and identified the exact cause: our Limited Time Offer template was 607 characters, while Meta allows only 600 characters for LTO templates. What impressed me most was that they also acknowledged that Spur’s template screen was incorrectly showing a 1,024-character limit and immediately started fixing it. After shortening the template, getting it approved, and testing again, the broadcast worked successfully. Thanks to Khizar and the technical team for taking ownership of the issue, investigating it properly, and getting us up and running. Great support and highly appreciated!
Its made connecting and converting abandon carts easier. Also their broadcast messaging is very smooth. If you face any issue they help on an immediate basis. Overall a great platform for e-com brands.
Spur has been a great addition to our store. The WhatsApp automation flows are easy to set up and have helped us improve customer engagement and conversions. The support team is responsive and always available whenever we need assistance. The dashboard is user-friendly, and features like abandoned cart recovery, broadcasts, and customer support automation have made our operations much more efficient. Highly recommended for eCommerce brands looking to scale their WhatsApp marketing and customer support.
We've been using Spur for our customer engagement and automation, and the experience has been excellent. The platform offers a wide range of features that make managing WhatsApp interactions and workflows much easier. What stands out the most is their support team—they're responsive, knowledgeable, and genuinely willing to help whenever we run into an issue or need guidance. It's great to work with a team that continuously improves the product based on user feedback. Highly recommended for businesses looking to streamline their customer communication.
Spur is a fantastic app. the automation and AI features are too good ! The onboarding team is too supportive !
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