Spur: AI Agent & WhatsApp API
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We’re Brain Chapters, a niche children’s brand that curates books, learning kits and games. We needed automation that could understand very specific customer questions, not just send generic replies. We looked at many options before choosing Spur to run WhatsApp campaigns, sync our Shopify catalog so we can share products inside WhatsApp and Instagram chats, and put AI agents on our Shopify store that answer customers 24/7. Pricing helped us decide too. Add their support team, and Spur gives us more value than any other platform we compared. Their mobile app is a real plus, because we can handle two-way conversations with customers from our phones. Khizar, our onboarding manager, took us through Spur’s most advanced features from start to finish and guided us from Day 1. When a network problem on our side cut one session short, he patiently rescheduled it. He is very supportive in creating a relationship that we hope would travel for a longer term. Prince is a real asset to the team. He’s open about what Spur can and can’t do, and that honesty is what builds trust. He also knows the product inside out. Recommended for any brand that wants WhatsApp, Instagram and AI chat working together.
Thank you for such a detailed review, Brain Chapters! Questions about children’s books, learning kits and games can get very specific, so we’re glad the AI agents on your store are answering them around the clock. It’s good to hear the mobile app makes it easy to reply to customers from your phones. We’ll pass your kind words on to Khizar and Prince, and they’ll be glad to read them. Excited to keep growing with you, and wishing Brain Chapters many more happy young readers!
perfect
Thank you so much for the 5 stars, Good Shell team! It means a lot to us, and we're glad you're enjoying Spur.
The App is excellent and very user friendly. The AI feature is really great
Glad Spur feels easy to use for Le Espresso, and that the AI feature is working well for you. Thanks for taking the time to say so.
Got to know about spur from fellow founders and oboarding experience was smooth
Thank you, Seere! Moving from WooCommerce to Shopify and setting up Spur at the same time is a lot, so we're glad onboarding was the easy part. Hearing that other founders recommended us made our day.
Excellent onboarding and training by the team.
Thank you, LADYBUG! Onboarding and training are where we put in the most effort, so hearing they went well means a lot to the team. Excited to see what you build on Spur.
Simpler than most others and has all the features you need to automate your whatsapp and insta mktg with auto-replied and AI agents. Great support too. I set up everything in a day!
Thank you, Cupik Design! Everything set up in a day, including a comment-to-DM flow, is quick work. Glad Spur felt simple, and thank you for the kind words about support.
Five stars, thank you Foramour Jewels! We really appreciate it, and we're glad Spur is working well for you.
This app is super feature-rich. They really understand what you're trying to do with your brand. The onboarding experience is exceptional and very personalised. They give you a lot of time, they really listen to you, and they're building lots of features. It's an awesome company with an awesome price point. I can't recommend them more.
Thank you so much, Wave! "Awesome company with an awesome price point" might be our favourite line in a review yet. Glad onboarding felt personal, and there's a lot more coming.
Amazing Service, very quick responses and really helpful in setting up things, The Comment to DM feature amazed me as it's really helpful and saves a alot of time
Thank you, IZGGI! Comment to DM tends to surprise people the first time they see it work, so we love that it amazed you too. Glad the setup help and quick replies made things easy.
We’ve been using Spur across multiple Shopify stores, and their support has been consistently helpful. Recently, we faced an issue while preparing a WhatsApp broadcast for more than 5,000 contacts. Everything appeared to be configured correctly, but the broadcast kept failing with an unknown error. Khizar and the Spur technical team investigated the issue and identified the exact cause: our Limited Time Offer template was 607 characters, while Meta allows only 600 characters for LTO templates. What impressed me most was that they also acknowledged that Spur’s template screen was incorrectly showing a 1,024-character limit and immediately started fixing it. After shortening the template, getting it approved, and testing again, the broadcast worked successfully. Thanks to Khizar and the technical team for taking ownership of the issue, investigating it properly, and getting us up and running. Great support and highly appreciated!
Thank you for writing this all up so clearly. A 7-character overrun is hard to spot, so thanks for your patience while Khizar tracked it down. He'll be glad to hear it helped, and we're glad your broadcast finally went out. Thanks for sticking with us across all your stores.
Its made connecting and converting abandon carts easier. Also their broadcast messaging is very smooth. If you face any issue they help on an immediate basis. Overall a great platform for e-com brands.
Aw, thank you so much, Lesscare! We really appreciate you taking the time to write this. Smooth broadcasts and recovered carts make for a good month for any brand. Here's to many more of them together.
Spur has been a great addition to our store. The WhatsApp automation flows are easy to set up and have helped us improve customer engagement and conversions. The support team is responsive and always available whenever we need assistance. The dashboard is user-friendly, and features like abandoned cart recovery, broadcasts, and customer support automation have made our operations much more efficient. Highly recommended for eCommerce brands looking to scale their WhatsApp marketing and customer support.
Thank you so much, bAbli! Reading that Spur has been a great addition to your store genuinely made our day. We really appreciate the recommendation, and we're glad the flows, broadcasts and cart recovery are all working well for you.
We've been using Spur for our customer engagement and automation, and the experience has been excellent. The platform offers a wide range of features that make managing WhatsApp interactions and workflows much easier. What stands out the most is their support team—they're responsive, knowledgeable, and genuinely willing to help whenever we run into an issue or need guidance. It's great to work with a team that continuously improves the product based on user feedback. Highly recommended for businesses looking to streamline their customer communication.
Thank you so much, ZIKKU! We're glad Spur is making your WhatsApp conversations and workflows easier to manage. Feedback from brands like yours shapes a lot of what we build next, so thank you for sharing it with us.
Spur is a fantastic app. the automation and AI features are too good ! The onboarding team is too supportive !
Thank you so much, Millet Matters! We really appreciate you taking the time to write this. The onboarding team is going to be so happy to read it. Glad the automations and AI features are working well for you.
The onboarding was really helpful and comprehensive. I'm excited to use it!
Thank you so much, Aléia! We really appreciate you taking the time to write this. We're so glad onboarding gave you a good start, and we're just as excited to see what you do with Spur.
Good automations available. Working well.
Thank you so much, Scrubroom! We really appreciate you taking the time to leave a review. It's great to hear the automations are working well for you.
Team is really helpful and cooperative for easy onboarding and process
Thank you so much for your kind words! We're glad to hear that you had a smooth onboarding experience. Our team is always here to make the process as easy and seamless as possible. We look forward to supporting your journey with Spur! 🚀
Great experience in the onboarding. Hope to explore the tool further.
Thank you for your kind words! We're excited for you to explore everything Spur has to offer. 🚀
Amazing tool. Saves ton of your admin work through multiple automation flow , customer support and AI agent features is super easy for my customers to interact with my virtual agent without my team going through bunch of customer queries. Good job team
Thank you so much for your amazing feedback! We're thrilled to hear that Spur has helped reduce your team's administrative workload through our automation flows, customer support tools, and AI agent features. It's great to know that your customers are having a smooth experience interacting with your virtual agent, allowing your team to focus on what matters most. Your kind words and support mean a lot to us. We'll continue working hard to make Spur even more powerful and easier to use for your business. Thank you for being a part of the Spur journey! 🚀
Thank you Khizar for a detailed onboarding experience focused on customer success.
Thank you so much for your kind words! We're glad to hear that you had a valuable onboarding experience with Khizar. We'll make sure to share your appreciation with him. Looking forward to supporting your success with Spur! 🚀
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