Easyteam for Point of Sale
The leading staff management platform for Shopify POS
Rating
5.0
feedback
249
chart
#400
All reviews
Review RSS Feed
Dec. 14, 2022
Hanna was great and helped me within seconds! She was able to identify the problem and gave me the exact reason. She was very responsive as well.
Thank you so much for the kind review 😊 Feel free to reach out anytime!
Nov. 1, 2022
Hanna was very helpful and able to complete my request. Very fast customer support. She understood the assignment =)
Thank you so much for the kind review!😊
Oct. 29, 2022
The app is great! I just want to know how do I allow my sales staff to veiw their commission through the app
Hey there! All they need to do is to log in to their account, and see their sales and commissions 🙂 One of our team will reach out shortly to make sure you have received everything you needed 😊
Oct. 25, 2022
EDIT: Just spoke with the company support, they was very professional and helpful. This company has an excellent support team. Just downloaded. The onboarding page will not load. I did try this on different systems OS's as well as two different networks. Wish I could actually try this app out looks promising.
Hey there! One of our team will reach out shortly (check your email please 🙏) to help you with the onboarding - we promise not to leave you behind 🙂
Oct. 17, 2022
Just downloaded today and so far everything is user friendly and the support staff has been quick with responses and very helpful.
Glad to have you with us! :)
July 4, 2023
This is the best app on Shopify for staff management. It automatically calculates wages based on each employee's hours worked and it's exactly what I was looking for. Employees can also register for remote access to the app directly from their phones without having to install the POS. Hanna from the support team was very helpful and responsive and helped me set everything up very quickly and is the greatest support I have experienced. Our team has been using the app up until now and it's still the best app for us. Our employees can clock in/out easily. We are also able to create schedules and checklists. It had always been easy for us to manage our staff. The support has always been very helpful. We will continue to use this app for sure! Thank you!
Thank you so much for this amazing review! :) We're SO happy to hear that 😊
Sept. 1, 2022
We have an online shop and 2 physical POS locations with shopify, and we recently added the Easyteam app to manage all of our employees time clocking. Hanna was very helpful with the setup. This app should make it much easier to manage our payroll!
Thank you so much for the review! Feel free to reach out to us anytime :)
Dec. 14, 2023
The support staff is AMAZING! Natalie literally made my day making it extremely easy! She really deserves a raise!
We're so happy you're enjoying the app! :) Feel free to reach out any time!
Aug. 8, 2022
A great app for simple time keeping. You can manually enter time if an employee forgets to clock in or out. Their online support chat is great.
Thank you so much for the review! 🙏 Our support team is always ready to help 😎
June 29, 2022
There is a glitch when you tap the clock in tile on Shopify POS it logs in to the admin/owners Shopify dashboard with full owner permission to edit everything like staff permissions, see all sales activity, etc just by tapping alone it is the most dangerous security breach I contacted them they are aware of this issue.
Hey there, You have experienced a glitch in the Shopify POS itself, not in the app. If you would like, we can assist you in any way we can, but we recommend speaking with Shopify directly to have it fixed for you.
June 28, 2022
The customer service is amazing, though there are a few things I would like to see adjusted about the features. 1. would like a mobile app for employees to use to review schedules and submit requests for time off/shift changes etc. VS having to go through a mobile broswer login. 2. The 'schedule' part of the app on my Point of sale iPad is not smooth scrolling and doesn't utilize the full screen so you have to scroll around a lot to see the schedules. I also wish I could adjust the layout of the employees on the schedule, placing all my full time employees at the top of the schedule and the part timers towards the bottom for ease of review. I do enjoy the ease of adjusting the shift times, making changes to hours etc. I have also submitted a request for adding an analytic stat to the reporting side, 'Units Per Transaction' as this is a stat we use to train our sales staff to be more effective on the sales floor. They were very kind and responsive and told me they would add to their updates. I chose this platform as it allows me to actually receive sales reporting for my staff and apply sales to the staff members, which shopify doesn't allow me to do. Once we have this additional stat option, this should be a great fit for my team and myself. I am currently using the 30 day free trial.
What a great review! ☺️ Thank you very much for sharing the things you would like to see included in the platform, and we'll keep doing our best to make sure it is as good as it can be :)
June 7, 2022
EasyTeam provided wonderful customer services and aided us drastically in getting our account set up. We have multiple locations and EasyTeam makes it easy to manage staff with commissions. Thanks Hanna, you're the best!
We're so happy to see this! Thank you so much - and as always, feel free to reach out anytime! :)
May 24, 2022
i just started using the app but i can say that the customer service is great thus far so hopefully the app will be just as great
Thank you so much! :) Feel free to reach out anytime!
Dec. 30, 2022
I'm still exploring the app and all the functions. Several days in. The response to my questions was amazing! Hannah was super helpful and thorough answering my questions. The app is easy to maneuver. UPDATE: First customer service was amazing. However, customer service has fallen off to nearly nothing. Changes to app have made it difficult to maintain and make changes to scheduling; employees have had a hard time consistently accessing scheduling. Currently looking for a better, more consistent app. This one is not going to work for us. Very disappointing.
Update: Hey there, Harel is here, the CEO of EasyTeam. I'd like to invite you to try the existing platform. Over the years, EasyTeam has experienced tremendous growth and has established itself as the premier staff management solution for Shopify, supporting tens of thousands of users daily. Our onboarding team would be happy to provide you with a comprehensive walkthrough of our platform, ensuring a seamless setup process from start to finish. I am confident that EasyTeam will add significant value to your business, streamlining both in-store operations and back-office tasks, ultimately saving you a considerable amount of time. Should you be interested in a new demonstration, please schedule a session at your convenience using the following link: https://calendly.com/easyteam/30min I look forward to the opportunity to connect and demonstrate how EasyTeam can transform your business operations, and looking forward to hearing from you back! Harel
April 25, 2023
Our staff had trouble clocking in while the system was down. I was able to message the support team, and Peter quickly sent a temporary link so my staff could clock in for both stores. I really appreciate the quick response!
Thank you so much! We really recommend working with the latest iPad IOS versions - we're always keeping in line with the latest POS updates 😊
April 20, 2022
Excelente soporte, son muy amables y siempre estan dispuestos a ayudarte. Hasta el momento la aplicación cumple con las expectativas.
Muchas gracias por los comentarios 😊
April 15, 2022
excellent customer service, load times are a little slow, but not a big deal. support responds very quickly, and is very polite!
Thank you so much for the review 😊 We're constantly working with Shopify to improve the loading speed inside the POS , and we hope it'll be solved soon on their upcoming POS updates 🙂🙏
March 29, 2022
The support was really helpful and efficient when we needed to export data for our staff. Although the functionality is basic, it was fine for our needs. We've used this app for a few years to track time for our retail team.
Having long-term customers write reviews is always a pleasure! 🥰🥰 We suggest trying our sales performance, commissions, and scheduling features as well- it'll help you to reduce the payroll effort to the minimum. And as always - we'll be happy to help you set everything up quickly with the POS 😊
March 8, 2022
Support is amazing, I hope this app will have the ability to track staff activity so managers can see what other staff members are doing through the day and see more details like product description changes, inventory changes, SEO changes and etc. That is really important now when more and more people are working remotely and Shopify is hardly showing what staff activity is when they work.
Thank you so much for the review and the suggestions, we appreciate it! 🙏
Jan. 27, 2022
Hanna was fast and friendly in addressing our support needs. We're going through the learning curve of setting up the system and responsive, friendly support is paramount. Great job Hanna!
Thank you for the warm review! Our support team is always happy to help with anything you need! 😄