All reviews

Rating Breakdown

  • 5
    48% (67 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 99% (67)
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5 / 5 Share

April 30, 2025

Stay's personal service and support is exceptional and appreciated. Our customer success manager, Sophie, is very helpful and responds quickly to all questions. We moved from the other company and never looked back!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2025

We like using this app for our subscription! The user interface is easy for both the customer and for us managing the program, it comes with a lot of useful analytics, and I love that they are always coming out with new features and updates, with a dedicated customer success manager that we meet with every month to introduce them and make sure we are getting the best use out of all that stay.ai has to offer. They are also super quick to respond to any emails answering questions or even assisting us in making updates.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2025

strong tech and amazing support team that is also highly strategic - best saas tool for sub business in the market

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

April 17, 2025

We just transitioned to Stay from another subscription platform. We had a large, complex migration and the onboarding couldn't have been smoother. Post migration support has been high touch and we couldn't be more satisfied with the Stay platform and team. Truly a subscription platform that feels like it can scale with your business!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

Migrating to a new platform is often filled with headaches, long onboarding processes, and endless troubleshooting. That’s why our experience with StayAI has been such a breath of fresh air. From start to finish, the migration process was seamless, efficient, and stress-free. Looking forward to implementing a lot of the automated offers you can A/B test in the platform. Plus, everyone has been such a pleasure to work with so far!

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 8, 2025

We love using Stay! Our CSM Sophie is so wonderful to work with and provides top tier support on the daily. The platform is easy to use and the team is always open to product feedback and requests. It's by far the best subscription platform we have come across on the market!

Store

Cann

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 3, 2025

The platform just works, the abilities to integrate with other platforms as well as customize the end user experience all just make sense, and the support team is responsive in a timely and thoughtful manner.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 28, 2025

Been using Stay for a couple of years now - very easy interface and we love the new punch card feature. We have gained a ton of insights into retention via the retention engine, and could not have nicer things to say about our account rep! Thanks Stay!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 26, 2025

We’ve been integrating Stay Ai into Humantra for the past two months, and it’s been an absolute dream. The platform is intuitive, easy to navigate, and makes total sense for our product, ensuring a smooth experience for both us and our customers. The support team has been incredibly responsive and helpful, making the entire process effortless. Everything has been running smoothly, and we’re already seeing the potential this has for our brand. Super excited to see how far we can take this - highly recommend!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2025

Stay ai is AMAZING!! As a Marketing Tech Specialist, I've set up quite a few softwares for clients and I haven't seen a Subscription service that comes close into comparison with everything you're able to do with Stay ai. The customer service portal is definitely something your customers will love (and your CS people too) as they can manage their account so easily. Maria, Karl, and the team are wonderful to work with and they made setup a breeze!

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

I can't say enough good stuff about Stay.ai and their team (particularly Tom, who was in charge of our migration). I only wish we had found out about them earlier. Excellent product, and most importantly, outstanding customer support. Please, never lose this. Having been at a legacy subscription software, I've seen firsthand how 'unfriendly' such Apps can be, leaving stores to figure everything out by themselves. Keep on innovating and improving, most importantly never lose this DNA of customer-centricity. Stay AI has my unreserved recommendation.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

We've just gotten started with Stay AI, but the process has been so simplified and easy to work with. The team is also incredibly helpful with any questions we have which is AMAZING. Typically, we'd have to watch videos or read through long Q&A's that don't even have to do with our problems - but the customer service here is next level with finding solutions. 100% recommend! UPDATE: we've been with Stay for 8 months now & Karl is the BEST! We had a dev problem with the Stay Block and Isis fixed it in less than 1 hour... love this team.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2025

Excellent customer service, always willing to help.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 24, 2025

We recently made the switch to Stay for its user-friendly portal, better tools for launching customer experience campaigns, and top-notch support. Like any big transition, there were a few bumps (none the fault of Stay), but the onboarding team was fantastic - always ready to help and quick to resolve anything that came up. They even went the extra mile to sort out our buy box design and functionality on our landing pages. Huge thanks to our Customer Success Manager, Audrey, for consistently bringing fresh ideas to help grow our subscription program. We’re excited to see what’s next with Stay!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 22, 2025

This migration was successful, too early to speak to the app/product itself, but my request to leave a review came way before I could experience and speak to the product itself

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 22, 2025

Stay AI has been so amazing to work with! The backend is easy to use, they have so many great ways of quickly running promotions and deals with our subscription products. Their front end and visuals are such a better customer experience as well! We moved from Recharge and it has been smooth sailing ever since. Their customer support is amazing and always there to step in and help with any issues.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

This is the third subscription software we have used in 5 years. We are happy with Stay.AI. They did 98% of the onboarding for us, I can actually reach a live person by email or chat for customer support. We have a dedicated person who often is our support but also will brainstorm ideas to increase subscriptions, retention etc... (yay Sophie!) The portal is easier for our customers to use. What else can I say?

Using app

9 months

Total reviews

13

Average rating

4.6

5 / 5 Share

Jan. 14, 2025

Customer service is very responsive and it's easy for my customers to make changes to their subscriptions without reaching out to customer service.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 10, 2025

We moved from another subscription provider to Stay about a year ago. I was initially concerned about potential revenue loss from switching, but the transition was seamless. Their level of personal support is exceptional—unlike some of the big players, where you often feel like just a number. With Stay, you’ll always get a thoughtful response within a day or so, and it’s clear they genuinely care about their customers. No robotic replies—just real people who make you feel valued.

Using app

12 months

Total reviews

16

Average rating

4.9

5 / 5 Share

Dec. 23, 2024

Working with Stay AI has been the best experience we have had working with an external vendor by a mile. The support we have received is nothing short of perfection, every team member is very knowledgable, organised, and most importantly the internal communication is flawless. Everyone is always ready to work and solve the most complex challenges, never fazed by an unsolvable problem. The endless opportunities to serve our audience with their tools make the whole experience with Stay AI exciting.

Using app

2 months

Total reviews

4

Average rating

5.0