Audioly ‑ Sticky Audio Player

A Limited App and a Very Disappointing Customer Support Experience After using Audioly – Sticky Audio Player on my Shopify store, my overall experience has been negative, both because of the application's limitations and the customer support provided by the developer. Regarding functionality, the app offers fairly limited customisation options, outdated playback controls, and very little flexibility for stores that sell audio products. In my case, I also experienced functionality issues that ultimately led me to uninstall it. I believe several important areas need improvement, particularly the user experience, player features, and configuration options. However, the biggest disappointment has been customer support. Support is handled almost exclusively through email, with no immediate assistance available. Throughout my communications with the developer, I found the attitude and level of professionalism disappointing, and the willingness to properly address the issues was insufficient. After uninstalling the app due to the problems I experienced, I requested a refund for the charges. The developer agreed to issue only a partial refund covering the unused days after uninstallation but refused to refund the previous period, arguing that the application had been actively used. In my opinion, the fact that an application was installed and used does not necessarily mean it was functioning correctly or delivering the service customers were paying for. The situation eventually required the involvement of Shopify Support, and even then, no resolution that I consider satisfactory has been reached. I fully understand that any application can have bugs, limitations, or technical issues. What truly makes the difference is how the developer responds when customers encounter these problems. Unfortunately, my experience in that regard was equally disappointing. My rating is one star, mainly due to the combination of technical limitations, functionality issues, and customer support that falls well below reasonable expectations. I would not recommend this application to merchants looking for a flexible audio player with advanced customisation options and reliable technical support.