Great White North Pottery Supplies review for BR Stock Take: Inventory Count

This app looks like it has a ton of potential and I was excited to use it. There is a feature called cycle count. It is a seemingly innocuous, easily overlooked little box especially for a new user that is trying to get their heads around a new app. ---------------- [ ]Cycle count Check this option to update stock counts only for edited / scanned products. Uncheck this option to set all unedited / unscanned products to zero stock when updating inventory. --------------------------- The default is unchecked - WHY? I opened a stock take, looked around, cancelled it and low and behold 12000 inventory items have been messed up. 2 weeks of online purchases not even an option for my customers. I have lost thousands of dollars. Why is such a majorly impactful box to check not more evident? A staff person could so easily leave it set to the default position. Their support is email only which is ridiculous when you have an urgent need with your store. They were at least prompt to reply but not very helpful at all with resolving the app. As far as the functionality of the app - it is ok. Stocky which is free and owned by shopify now is much much better.