SC Store Locator Map
The reviews are overwhelmingly positive, with many users praising the app’s core store locator functionality, ease of use, and especially the customer support. Reviewers repeatedly mention fast, responsive, knowledgeable, and patient support staff who quickly resolve issues, help with setup, make custom design changes, and even jump on live calls or directly implement fixes. Many also highlight that the app is reliable for managing multiple locations, integrates well into stores, and offers useful customization and features like spreadsheet uploads, search, and SEO benefits. The main negative feedback centers on setup difficulty, update-related glitches, and occasional reliability problems. A few users report serious issues such as incorrect map pin placement, API key validation problems, broken exports, or the app not working as expected after updates. Some also mention slow or unhelpful support in those cases, and a small number feel the app lacks certain features or design flexibility. Overall, the sentiment is strongly favorable, but the negative reviews suggest that technical stability and consistency of support can be a concern for some merchants.
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mega starker Support. Ungewöhnlich schnell und flexibel.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Support zufrieden sind und unsere schnelle und flexible Hilfe zu schätzen wissen. Ihr positives Erlebnis bedeutet uns viel und motiviert uns, weiterhin unser Bestes zu geben. Wenn Sie weitere Fragen oder Anregungen haben, stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Ihr Shop Circle Team
Great App, Great Team and prompt support if needed. New version v2 is even better!!! Highly recommended.
Thank you for your fantastic review! We're thrilled to hear that you're enjoying the app and our support team’s promptness. It's great to know that the new version has made your experience even better! We truly appreciate your recommendation and your support. Best, The Shop Circle Team
We ran into a few small challenges after the 2.0 update, but the support team has been amazing and incredibly quick at implementing all of our custom design requests. Thank you!
Hello, Nathalie! Thank you for the feedback, it means a lot to us. Feel free to reach out whenever you need our support. Best, Vedran Kolovrat Product Manager
Thank you for the fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you’re enjoying our SC Store Locator Map. Your feedback is valuable to us, and we're here if you have any further comments or suggestions. Best, Shop Circle Team
We used this app for quite a while to manage the store locator on our website for our 10 retail locations. Unfortunately, the locator never displayed quite correctly, and more recently the problems became significantly worse. We reached out to technical support multiple times hoping to get the issues resolved, but responses were extremely slow and the support was ultimately not helpful in solving the problem. We finally installed a different store locator app, and it worked perfectly right out of the box with essentially no setup issues and no need to contact support. That experience really highlighted how unnecessarily difficult this app had become to maintain. After using it for a long time, we ultimately decided to move on. For a business with multiple locations, a store locator needs to be reliable and work without constant troubleshooting, and unfortunately this app did not meet that standard for us.
Hello! I'm sorry to hear that you had a bad experience with our app. I truly believe this stems from a few misunderstandings and that we can resolve the issues together. I've sent you an email suggesting a brief meeting so we can clear things up and set things right. If you'd rather not meet, I completely understand and wish you all the best moving forward. Best, Vedran Kolovrat Product Manager
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