Mountain Madness Soap Co review for Amai Local Pickup & Delivery

Nov. 27, 2017

In theory this app would be great. Setup was reasonably easy and the user interface is nice. However, there are some fundamental flaws that are out of Secomapp's control and are Shopify checkout limitations. The app uses Javascript in the Google Analytics extra script to try to hide the shipping options during checkout that are not applicable to the customer based on whether they chose Shipping or Pickup in the cart. But this does not always work and we had many customers somehow choose the local pickup "free" shipping option during checkout when they did need it shipped. We ended up spending so much time fixing these orders and sending additional invoices to collect shipping that it just became not worth it. We uninstalled the app and now just ask customers to write a note on the cart page saying "pickup in store" and we then manually refund the shipping in these cases. The Secomapp folks are super responsive to technical issues and are very helpful. We continue to use their store locator app and are very happy with it.