Amai Local Pickup & Delivery
Store Pickup & Local Delivery App
Rating
4.8
feedback
331
chart
#10,139
All reviews
Rating Breakdown
Review RSS Feed
Feb. 22, 2019
Customer support does an amazing job at getting back to me about any questions I have. I've been very happy with the quality of their support, they do a great job responding quickly and working with me to come up with a solution or to point me in the right direction and have a better understanding on how the app works and what can and can't be done in Shopify. Overall I am very pleased with the app and the support.
Jan. 23, 2019
Good app and great customer support. The backend UI could be slightly better to be more in line with the UI of Shopify, but that's just me splitting hairs. I also wanted some changes to how the app was implemented and the customer service personnel helped me out promptly and to my satisfaction, making those changes to my theme and helping me understand exactly what else I could do with their app. Highly recommend it.
Jan. 11, 2019
This app is amazing for store pickup and delivery options - very customisable and user friendly. Their developers are also extremely helpful and effiecient.
Jan. 10, 2019
Nic was great. When changing to a new theme, any issues were quickly resolved. Everything was not a problem. Response was quick and he went out of his way to help.
Jan. 6, 2019
Nic was amazing, he answered all my questions timely. Then they made my site looking so professional with there application. They have great customer service.
Dec. 21, 2018
Great app, simple and easy to use for multiple and complex delivery options. Amazing and quick customer service and support! We highlighted an issue with the app and how it doesn't quite work for UK delivery. They got the dev team on it immediately and it was rectified within 24 hours. And this was at the weekend!
Dec. 21, 2018
This app do exactly what we want. The supporting team is very good. Quick responses & very cooperative. They help me fix the google map, remove store opening hour & fix translate problem. Definitely recommend this app, and if you have issues of this app, the support team will be there for you right away.
Dec. 19, 2018
Awesome customer service, always answered to our issues with the app, I believe it still need some more configuration options for the email delivered to the stores but I hope that change with an update someday.
Sept. 3, 2018
We rated 3 stars till the support reply to our emails and tickets .. we installed the store pick up and even free gifts app both paid and where so happy we found them ... but like other website owners who have little coding and html experience we could ot make it work and have some bugs 3 days and support does no respond to our support tickets all they send us is more application to install
We are sorry about your unsatisfied experience with our service. The issue happens because your shop used custom ajax cart which conflicts with our Store Pickup app. Therefore, we needed time to edit our app to integrate with your shop. We have fixed the problems with Store Pickup in your shop. You may have missed our mail. Please have a check again. We hope you understand. Thank you.
July 17, 2018
Great app! Great support. Very flexible, an ideal companion if you want to provide your customers with additional delivery options.
June 12, 2018
I just launched my site and was worried because I have such specific parameters where we can deliver locally from our brick and mortar store. All my questions and concerns were answered promptly when asked. Special thanks to Nicholas Bui and Luna for the support!
May 24, 2018
it has all the features you need for pick-up app. Plus, the customer service is really top-notch, they are sincere, helpful and quick in response. Very positive experience.
May 21, 2018
Proceed with EXTREME caution if you install this app. Below is the summary of the experience I had with this app which has been provided to the developer. 1. I uninstalled the App yesterday because it was not performing correctly. The app was very slow and did not always load. 2. When I uninstalled the App there was a bug and it did NOT uninstall all of the code from our custom theme. 3. Because the app had a bug and did not uninstall correctly, our shopping cart was COMPLETELY DOWN 95% of yesterday [Sunday] and customers could not check out 4. In all my time with Shopify [since Sep 2016] I have NEVER had an issue uninstalling an app on Shopify as I have with yours. I spent my entire day with Shopify trying to have this fixed which it was at 7:30 PM 5. I will email you the bug detail and what was commented out in our theme code once received from Shopify on what they fixed. I DO NOT want ANYONE to have to go through this.
Thank you for your review. We are sorry for making you unsatisfied. We think there is a misunderstanding and have mailed you about it, please have a check. We see that your Secomapp.txt you sent us has 2 storepickup liquid files that includes: Secomapp's file and Zapiet's file. Today we checked your shop again and found out that Zapiet's file was deleted and your shop is still working fine (even Secomapp's file is still there) So the issue on your app last several days was caused by Zapiet's app not by Secomapp. If you want to remove our files please create an account with permission (Theme) to this email : [email protected]
April 23, 2018
App is well thought out and does what is says it will. Very quick and professional support!
April 20, 2018
Great and responsive support, answered all our questions, and helped us fix issues we were having. This plugin saved us a lot of time.
April 9, 2018
Support was quick than the previous app. Answer was detail and easy to follow. Will use in the next app