Oil Share Hub review for SubBox: Subscriptions
July 12, 2023
I have had endless issues with SubBox not working. My customers keep getting errors when trying to checkout out and the subscription box just keeps disappearing. I have tried countless times to get support to help me and they always say that there is nothing wrong from their end so they cannot help me, even though I have screenshots and videos of the issue. They just keep telling me it must be a "device issue" but I have several customers (as well as other team members) every day on all different devices sending me screenshots of them having the exact same problem. I have given up and now I am searching for a new app to use. It is also impossible to get help when they have no customer service reps for US time zones, so I would have to wake up in the middle of the night to talk to someone on live chat.
Hi Oil Share Hub store admin, Here's Windy from the SubBox team. Hope you are doing well. We would like to sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating it can be when things don't work as expected, and we deeply regret any inconvenience caused. We want to assure you that we are committed to resolving the issue promptly, but we encountered some challenges in identifying its source on our end. We tried to check the issue on many of our devices such as computers, laptops, and mobile but we didn't find the issue. Also, we discovered that when you tried accessing the app in an incognito window, the issue seemed to have disappeared. This led us to believe that the problem might be related to your device, specifically an old cookie stored in your browser. On behalf of my team, I honestly apologize to you again for any inconvenience this issue may be caused. Wish you all the best! Sincerely, Windy SubBox by OneCommerce
