SubBox: Subscriptions  for Shopify

SubBox: Subscriptions

SubBox: Unlock recurring revenues with subscriptions.

Developer
View on App Store

Rating

4.5

feedback

34

Reviews

chart

#6,057

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    29%
  • Less than a month
    35%
  • Less than a year
    29%
  • More than a year
    0%

Reviews Summary

The reviews for the SubBox app are mixed, with both positive and negative aspects mentioned. On the positive side, many users appreciate the ease of use and the helpfulness of the customer support team. They find the app simple to set up and navigate, and the support team is responsive, knowledgeable, and proactive in resolving any issues. Users also mention that the app has helped them create subscription models and improve their revenue. On the negative side, some users have experienced technical issues with the app, such as orders not being processed on subscription and the subscription box disappearing. They have also faced difficulties in getting support, especially for users in different time zones. Overall, while the app has its benefits, the negative experiences with technical issues and support have affected the overall recommendation of the app.

Highlights

ease of use
helpful customer support
technical issues
difficulties in getting support
improving revenue

Rating Breakdown

  • 5
    91% (31 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 21, 2023

Installed and worked amazingly for a couple of months - suddenly just stopped working without any notice. Its been months without us knowing that orders were being processed not on subscription - a huge loss of revenue for us without a single notification that it was no longer working - seriously annoyed, I cant recommend the app

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 20, 2023

I am trying to build store to sell my products and want to find another ways to improve my revenue. I think subbox is a good application for create subscription model, simple and easy to use. Hope It can work well and bring money to me

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thanh Xuân Alumium store admin, Here is Harper from SubBox. Thank you so much for your greathearted review. We really appreciate your feedback and comments about your experience when using our app and loving our support. Besides that, to make your experience better, we will keep on improving our services for valued SubBox users like you. Thank you for the loving words you've shared, and thank you for being the best part of SubBox Also, I highly recommend you to check our blog for the latest news regarding not only SubBox but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Harper SubBox by OneCommerce

5 / 5 Share

Aug. 16, 2023

Highly recommended app. Harper was extremely useful and she help me out very clearly in every step of the process :).

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Ceramicarte store admin, Here is Harper from SubBox. Thank you so much for your greathearted review. We really appreciate your feedback and comment about your experience when using our app and loving our support. Besides that, to make your experience better, we will keep on improving our services for valued SubBox users like you. Thank you for the loving words you've shared, and thank you for being the best part of SubBox Also, I highly recommend you to check our blog for the latest news regarding not only SubBox but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Harper SubBox by OneCommerce

1 / 5 Share

July 12, 2023

I have had endless issues with SubBox not working. My customers keep getting errors when trying to checkout out and the subscription box just keeps disappearing. I have tried countless times to get support to help me and they always say that there is nothing wrong from their end so they cannot help me, even though I have screenshots and videos of the issue. They just keep telling me it must be a "device issue" but I have several customers (as well as other team members) every day on all different devices sending me screenshots of them having the exact same problem. I have given up and now I am searching for a new app to use. It is also impossible to get help when they have no customer service reps for US time zones, so I would have to wake up in the middle of the night to talk to someone on live chat.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Oil Share Hub store admin, Here's Windy from the SubBox team. Hope you are doing well. We would like to sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating it can be when things don't work as expected, and we deeply regret any inconvenience caused. We want to assure you that we are committed to resolving the issue promptly, but we encountered some challenges in identifying its source on our end. We tried to check the issue on many of our devices such as computers, laptops, and mobile but we didn't find the issue. Also, we discovered that when you tried accessing the app in an incognito window, the issue seemed to have disappeared. This led us to believe that the problem might be related to your device, specifically an old cookie stored in your browser. On behalf of my team, I honestly apologize to you again for any inconvenience this issue may be caused. Wish you all the best! Sincerely, Windy SubBox by OneCommerce

5 / 5 Share

June 12, 2023

Muy recomendada aplicacion e increible atencion de su equipo de soporte. La recomienddo mucho para crear subscripciones de productos recurrentes.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hola, administrador de la happypetmx, Aquí está Harper de SubBox. Muchas gracias por su revisión de gran corazón. Realmente apreciamos sus comentarios y comentarios sobre su experiencia al usar nuestra aplicación y amar nuestro apoyo. Además de eso, para mejorar su experiencia, seguiremos mejorando nuestros servicios para usuarios valiosos de SubBox como usted. Gracias por las cariñosas palabras que ha compartido y gracias por ser la mejor parte de SubBox. Además, le recomiendo que consulte nuestro blog para conocer las últimas noticias no solo sobre SubBox, sino también sobre otras de nuestras aplicaciones OneCommerce, una plataforma líder de soluciones de comercio electrónico, más que eso en https://onecommerce.io/blog/ Si tiene más preguntas, no dude en contactarnos a través de nuestro chat en vivo o envíenos un correo electrónico a [email protected] Atentamente, Harper SubBox de OneCommerce

All reviews

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