SubBox: Subscriptions
SubBox: Unlock recurring revenues with subscriptions.
Rating
4.5
feedback
34
chart
#7,459
All reviews
Rating Breakdown
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Sept. 21, 2023
Installed and worked amazingly for a couple of months - suddenly just stopped working without any notice. Its been months without us knowing that orders were being processed not on subscription - a huge loss of revenue for us without a single notification that it was no longer working - seriously annoyed, I cant recommend the app
July 12, 2023
I have had endless issues with SubBox not working. My customers keep getting errors when trying to checkout out and the subscription box just keeps disappearing. I have tried countless times to get support to help me and they always say that there is nothing wrong from their end so they cannot help me, even though I have screenshots and videos of the issue. They just keep telling me it must be a "device issue" but I have several customers (as well as other team members) every day on all different devices sending me screenshots of them having the exact same problem. I have given up and now I am searching for a new app to use. It is also impossible to get help when they have no customer service reps for US time zones, so I would have to wake up in the middle of the night to talk to someone on live chat.
Hi Oil Share Hub store admin, Here's Windy from the SubBox team. Hope you are doing well. We would like to sincerely apologize for the inconvenience you experienced while using our app. We understand how frustrating it can be when things don't work as expected, and we deeply regret any inconvenience caused. We want to assure you that we are committed to resolving the issue promptly, but we encountered some challenges in identifying its source on our end. We tried to check the issue on many of our devices such as computers, laptops, and mobile but we didn't find the issue. Also, we discovered that when you tried accessing the app in an incognito window, the issue seemed to have disappeared. This led us to believe that the problem might be related to your device, specifically an old cookie stored in your browser. On behalf of my team, I honestly apologize to you again for any inconvenience this issue may be caused. Wish you all the best! Sincerely, Windy SubBox by OneCommerce
April 3, 2023
no tengo soporte para saber como colocarlo en mi pagina EXTERNA a templates de shopify necesito mas claridad TENEMOS una pagina web externa que se conectara por medio de plugins a shopify, el boton de pago (app buy buttom) no me muestra sus suscripciones. como ponemos en nuestra pagina las opciones de suscripcion, NO DENTRO DE TEMPLATE DE SHOPIFY
Hi Cafe HDA store admin, Here's Windy from the SubBox team. Thank you so much for your feedback about our app. Firstly, we are so sorry we didn't support you right away you needed because of the different time zone. We are in the Indochina time zone, and we are available on Mon to Fri from 07:00 AM - 06: 00 PM. It's 00:01 AM - 11:00 AM for the UTC time zone. Our live chat appears in the bottom right corner of the page in-app during working hours. However, I believe there is a misunderstanding here. Please let me give you a clarification about our app one more time. As we shared with you the first time you reached us, the app only supports showing the subscription widget on the product page of websites on the Shopify platform that installed our app, the app hasn't supported other platforms. I hope you will understand for us in this case. Thank you so much. Regards, Windy SubBox by OneCommerce Hola administrador de la tienda Cafe HDA, Aquí está Windy del equipo de SubBox. Muchas gracias por sus comentarios sobre nuestra aplicación. En primer lugar, lamentamos mucho no haberle brindado el apoyo que necesitaba debido a la diferencia horaria. Estamos en la zona horaria de Indochina y estamos disponibles de lunes a viernes de 07:00 a. m. a 06:00 p. m. Son las 00:01 AM - 11:00 AM para la zona horaria UTC. Nuestro chat en vivo aparece en la esquina inferior derecha de la página en la aplicación durante el horario laboral. Sin embargo, creo que aquí hay un malentendido. Permítame darle una aclaración sobre nuestra aplicación una vez más. Como te compartimos la primera vez que nos contactaste, la aplicación solo admite mostrar el widget de suscripción en la página del producto de los sitios web en la plataforma Shopify que instaló nuestra aplicación, la aplicación no es compatible con otras plataformas. Espero que nos entiendas en este caso. Muchas gracias. Regards, Windy SubBox by OneCommerce