ESCRITO:ESTÁ review for Subliminator
June 23, 2020
Very disappointed with the shipping service. I have placed about 133 orders since April 27 and only 12 of them have arrived to my clients. It's been over 50 days and I still have more than half of the orders stationed in China. My clients are very upset. Good products, but the shipping service is very bad, even with the situation of the COVID-19.
Hi there, Sorry to hear about the issues you're having with shipping. I've just reviewed your orders, and you have indeed quite some orders that still need to be delivered. Although a big chunk is showing arrival at the destination country. In general the average time from order to delivery to the USA at this moment, even with the pandemic, is around 20-25 calendar days, which you can also see back in the orders that were delivered. However, if you look at your orders, you'll see that all the orders that are taking longer than usual are going to Puerto Rico. We really can not control the shipping speed for these remote islands. And even outside of the pandemic, shipping to Puerto Rico can be very slow. So you can only imagine what it's going to be like during this COVID-19 pandemic. We always use the best shipping companies to provide the fastest shipping possible, which in this case is DHL ecommerce. I'm pretty confident that you will get the same delivery speed with any other print-on-demand company that is shipping orders to Puerto Rico. It's not an excuse, but just the reality of selling to Puerto Rico as there are no faster shipping lines available I'm afraid. We hope you can understand and consider this in your review of us as a company. A 1-star review does not reflect our services and quality of products we provide, and in this case it is really beyond our control to provide a better shipping speed to Puerto Rico, so I hope you can reconsider your rating of us as a company. Either way thank you for your honest review.
