Subliminator: Print on Demand
Subliminator has received a mix of positive and negative reviews from users. Positive aspects highlighted include the high-quality products, ease of design process, responsive customer service, and active community support. Users appreciate the product selection, unique designs, and the reliability of the app. On the other hand, negative feedback revolves around issues with shipping, long wait times, non-responsive customer service, and difficulties in canceling subscriptions. Some users also mentioned concerns about the cost of shipping and lack of transparency in pricing.
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It is very difficult to try to cancel this subscription.
I have been using Subliminator for my POD store for awhile now and it has been outstanding. The couple of issues I did have were corrected quickly by support. I highly recommend!
Can't even make an account I have been waiting for over five minutes for the page to load so I can even attempt to make a product. Guess they will be losing out on my money.
Hello, We are sorry to hear about your experience with creating an account on our platform. We understand how frustrating this can be. Please try visiting our sign-up page again at https://app.subliminator.com/sign-up. If you still experience any issues, please use the chat button on our website located at the bottom right corner. Our team is ready to assist you promptly. Thank you for bringing this to our attention, and we hope to resolve this for you quickly. Best regards, The Subliminator Team
Subliminator is without a doubt the most reliable and communicative provider out of all the providers I have been using and provides a consistently high-quality product that I have never had a complaint about. Don't listen, or even believe, a lot of these negative reviews. I am a member of the Facebook group of users of Subliminator and the owner of the business is very communicative and helpful, as are the other users (of which there are hundreds or maybe thousands), but we see these people complaining all the time and it's always the same thing: 1. They expect the product to be shipped in 2 days. Subliminator may occasionally take a little longer than other providers, but not by that much. As long as you are transparent about the timeframe, customers are only too happy to wait. 2. People are talking about using other apps like Printify. They absolutely can't compete unless they resell Subliminators hoodies. 3. Many of these people never place an order and complain because they want someone to hold their hand and walk them through it. It's their own incompetence they should be annoyed at. These same people come into the groups and ask everyone for designs, niches, software, providers, "whats the best product". They don't do any research, have no idea, and just want to make money quick and get annoyed when they realise it might take a little effort. Every single product I have sent out has been given rave reviews, with people coming back to buy 5 or more. Customer service is always available during extended working hours (though they aren't 24/7 but that's fine), and they always action a request and get back to you via email if they have to. Most reliable and consistent POD supplier out there
The quality of the product was decent and the print was clear and vibrant, but the customer service was nonexistent and they took forever to even send my product out to me. Even when they did ship the product, they didn't even notify me when my order was sent. I didn't know when to expect the product and I couldn't track it. I don't see myself using this service in the future.
Dear Kintsugi Apparel, Thank you for taking the time to review our services. We sincerely apologize for any inconvenience you have experienced. Our goal at Subliminator is to ensure that our products not only meet but exceed your expectations, and it appears we have fallen short. We acknowledge that despite our quick response to your initial query on February 14th, we did not adequately communicate the delay in production due to the Chinese New Year holiday, which impacted our factory operations. We understand that waiting for your product and lacking information on its shipment can be frustrating, and we regret any oversight on our part in keeping you informed. We want to reassure you that within your Subliminator account, there is a feature that allows you to track all your orders. By visiting the order section and clicking on the relevant order, you can access up-to-date tracking information. This is a standard part of our service designed to provide transparency and control over your order fulfillment process. We are taking steps to improve our communication protocols to ensure that all our customers are fully aware of any delays and the status of their orders, especially during peak holiday seasons. Your feedback is invaluable in helping us enhance our customer service experience. We hope you will consider giving us another chance to prove the quality of our service. We are committed to earning back your trust and would be grateful for the opportunity to discuss how we can make this right for you. Best regards, Team Subliminator
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