Subliminator: Print on Demand

Dear Kintsugi Apparel, Thank you for taking the time to review our services. We sincerely apologize for any inconvenience you have experienced. Our goal at Subliminator is to ensure that our products not only meet but exceed your expectations, and it appears we have fallen short. We acknowledge that despite our quick response to your initial query on February 14th, we did not adequately communicate the delay in production due to the Chinese New Year holiday, which impacted our factory operations. We understand that waiting for your product and lacking information on its shipment can be frustrating, and we regret any oversight on our part in keeping you informed. We want to reassure you that within your Subliminator account, there is a feature that allows you to track all your orders. By visiting the order section and clicking on the relevant order, you can access up-to-date tracking information. This is a standard part of our service designed to provide transparency and control over your order fulfillment process. We are taking steps to improve our communication protocols to ensure that all our customers are fully aware of any delays and the status of their orders, especially during peak holiday seasons. Your feedback is invaluable in helping us enhance our customer service experience. We hope you will consider giving us another chance to prove the quality of our service. We are committed to earning back your trust and would be grateful for the opportunity to discuss how we can make this right for you. Best regards, Team Subliminator

Hi Haydee, Looked up your account a bit, and I can't seem to find any communication from your side inside our support channels. No email (based on the email you used on the single order you created and cancelled), and no chats on your name either. So I'm not entirely sure what went wrong there, but I would love to find out! We actually have a very active support team, that's available through live chat 24/7 or that can be reached through our email [email protected] Also please note that our products are always mentioned as "including shipping" and not "free shipping". Shipping is indeed added together with the product cost, and we're quite transparent about this. So we're not trying to call it "free shipping either". So perhaps we missed a step somewhere and used the wrong word, and if that's the case our sincere apologies. Would love it if you could still give us a chance, and order a sample for yourself. I'm sure you'll be pleased with the quality we provide. Our support team has been notified as well to pay extra attention if a message comes in from you, which we can't seem to find until now. If you're in doubt, you can always use the chat widget on our website www.subliminator.com which appears at the right bottom corner. Have a great day!