TFC&H Co. review for Subliminator

Oct. 11, 2022

I first want to say the sample I received was excellently sewn and of great quality, outside color issues not due to the image file I uploaded and rgb to cmyk colors but their background color options they give customers to use in customization. I dislike giving bad reviews, but I believe in helping others avoid complications and especially upset customers who expect one thing but receive a totally different other. It is important for the mockups companies provide to reflect as accurately as possible the finished product to a slight degree of error. I provided pictures and even video to detail to the rep what the issue was. The following is my conversation with one of the reps which I feel gave run around responses and then at one point admitting they know of the issue and saying a fix was in the works for future products: Hello, I hope this message finds you well. I ordered a sample from you guys and I loved the quality, but the color was remarkably different than the mockup and shipping was long. Not sure if its faster with express. I have a order i just paid for TFCH1112 from Shopify (tie-fly.myshopify.com) for a customer and I would love if it was true to color on this and future orders. That is an issue that can make or break future orders and growing my business. Again I loved the quality but i need for the colors i pick in your mockup designer to be as true to color as possible please I beg. kindly [email protected] the mockup produced the colors correctly the product that came is as follows (image) Please for order TFCH1112 and future orders please I beg be true to colors in mockups please. Operator profile You’ll get replies here and in your email: ✉️ [email protected] Our usual reply time under 10 minutes ***S Hello Tieasha. Thank you for contacting Subliminator support Can you please let me know the SBL number of this order please? Thank you SBL7796139 sku# SBHDJGF-287379-L-L my newest order that I am begging to be more true to color on is SBL2667070 ***S Hello Tieasha, Thank you, All designs created and uploaded are in the **RGB** color format. Our software automatically converts the **RGB** file to a **CMYK** file, as that's the format that the printing is done in. The best practice to see if certain colors change a lot is to convert your **RGB** file to **CMYK** in Adobe Photoshop, and analyse if there are some major color differences. After which you can make adjustments to your print colors if needed. yea thank you however on my first order I used your color picker SBL7796139 i pick the colors from (image) ***S Please also note that the fabric affect the color: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality ok thank you so how do we know what colors we are choosing and how they will look? if we are using colors from the color picker on your website ***S Please try photoshop, RGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. We're currently working on setting a standard for CMYK and will also start allowing sellers to upload CMYK design files. ok but it wasnt a file that i used it was (image) on your website i used the print area background color chooser on your website ***S Hello Tieasha, I see order SBL7796139 DELIVERED06 August 2022 yes that is the order where i used the print area background color picker on your website the print file only was the heart portion i used the print area background color picker for all other areas sleeve pants back hood etc; ***S Sorry im not sure i understand your question please, can you explain? how can i be sure of the colors im picking from i used the colors from (image) which show as in the mockups show hot pink and a purple but printed as (image) the heart in the picture is the print file i used that was fine and true to color but the sleeves pants and back colors i chose from show totally different ***S We are planning to make color swatches available to you. But we are not sure when this will be available yet as we are still focusing on bettering the app so we can provide more quality services to you. For now, I hope you can continue to use the photoshop swatches or any other method which can be helpful. so if i choose a color from (image) there is no way to accurately reflect to my customer that it will be the color that arrives to them that i show in the mockup picked from your (image) *** S Please read this article: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality I will get more info regarding this and get back to you ASAP ok Thank you bc it's not a file issue more specifically i chose these two colors (image) from your (image) and in mockup show as (image) but print like (image) just to clarify what worries me and will probably cause refund issues ***S I see. Please let me check about that and i will get back to you ASAP Sincerely thank you much ***S You are welcome Help Siham understand how they’re doing: Operator profile Rate your conversation Terrible Bad OK Great Amazing October 11 ***S Hello Tieasha, Hope you are well, Regarding the color difference, we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. In such cases it's best to test yourself first and convert the image to CMYK and see how that looks in Photoshop. Some colors change drastically when converted to CMYK. Please also be advised that the fabric of the product can also affect the print colors. For more information, please check here: https://help.subliminator.com/en/articles/4874954-how-does-fabric-blend-affect-print-quality Sincerely so even using subliminators background color picker those colors will not show correctly for some fabrics so the mockups are useless Again my concern is not the image file I upload there seems to be no problem there but the problem is subliminators background color picker and the fabrics you use not being able to accurately display the colors chose from (image) according to your article Fabric composition: 20% Cotton / 75% Polyester / 5% Spandex The smooth and tight knit surface allows for any print to come out really vibrant and detailed. Because of the knit of the fabric we don't recommend using dark solid colors such as black on this fabric. Because this fabric as cotton, the surface can show some tiny lighter areas on the fabric surfaces. Colorful designs work best with this fabric. The inside of the fabric is brushed and has a nice soft touch to it. iit actually looks like someone chose (image) instead of the (image) that i chose from your (image) *** S Hello Tieasha, The base fabric is always white. So you control the print and colors that go onto the garment. So the background colors you choose in our editor are NOT fabric colors, but simply print colors. Hope this helped there was no issue with base color or base fabric color and yes i chose the colors i wanted your mockup correctly displayed the colors i chose but when subliminator printed it completely different colors were used if i controlled the colors chose why did i get a product completely different from what I chose and again remember we are using not a file but your background color options and your own article says light colors print vibrant and i chose (image) which the mockup accurately reflected as above but someone in your factory produced (image) again I love the quality but this is not the colors I chose that you provided through (image) ***S Unfortunately we can't guarantee print colors since RGB is uploaded, and then on our end the RGB is then again converted to CMYK according to a color profile we use. it was not a print file i uploaded i chose the colors from your background color choices it was not a file I uploaded i would understand then if it was a file i uploaded but it was not a file i uploaded it was not a image file that had issues it was subliminators background color options like in this picture below (image) not a file so you are saying that the background color options shown on your own website that are given to customers to use to customize their products are not cmyk so why have rgb colors choices on your website ***S Our app only accepts images in SRGB format, not CMYK. sRGB is the default color profile in RGB color space and we require sRGB to be uploaded. The final version of your print file should be saved in the sRGB color profile because sRGB has a wider, more vibrant color range compared to CMYK. This is to generate good mockups. However, our printers work with a CMYK color space which is why the sRGB will be converted to CMYK during printing. To know if the sRGB file will convert to the correct colors that you want, it's best to test it yourself first and convert the image to CMYK and see how that looks in Photoshop. Dark colors change drastically when converted to CMYK. it is not a file i used im not referring to the file i used but, i dont think you understand I will make a video You need to use Photoshop to practice, is it the best way, ***S But using the colors directly is not best option i will make a video you keep referring to a file again my concern is not a file image or image file i will show in video to help you better understand ***S I understand you are suing the colors directly, but the issue is that the colors can never be guaranteed, specially dark colors, we are working on a big update on our app where this issue will be solved, Thnak you https://watch.screencastify.com/v/G2L0iKZGymEDuO5ekz1T watch video it is not a file and if you know this is an issue why not compensate your customers who bring this to your attention or compain Subliminator.webm instead you blame files or give round around answers placing fault on your customers We always advise to use photoshop to practice colors ***S We suggest to design in RGB and to do a final check when it's finished by switching it to CMYK to see if certain colors are affected a lot. If all is ok, then you upload RGB into our editor. As we print in CMYK, so it depends on the conversion that happens during RGB to CMYK. Certain colors are more affected than others in this case. Some colors come out pretty much the same, others can look slightly different. so you are saying dont use your ***S You can use our as well, but this would be the best practice i will leave review in Shopify app store informing others of these issues you already have quite a few negative reviews ***Siham profile Please let me check this with our team, i will inform them i will change review upon youranswer ***Please let me check the order you have placed Please wait until i check this with our team first 11:55 am Siham profile Would that be okay? Just now.